Customer Service Representative

Concentrix; Sterling Heights (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients in service and travel-related inquiries. You will handle questions via phone, email, and chat, delivering accurate information on bookings, accounts, and services while upholding quality standards.

You'll document interactions in CRM tools, follow compliance guidelines, and collaborate with teammates to resolve complex issues in a fast-paced environment.

Qualifications

• Experience in customer service preferred.
• Detail-oriented with strong communication skills.
• Ability to resolve issues and navigate travel bookings.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Document interactions in CRM tools.
• Follow compliance and quality standards.
• Collaborate with team to resolve complex cases.

Skills

Customer service

Communication

Team collaboration

Tools

CRM tools

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.