Customer Service Representative

City of Statesboro, GA; Statesboro (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Statesboro, GA is hiring a Customer Service Representative to assist utility customers at the counter, drive-thru, and over the phone, providing information on policies, charges, and account options. Responsibilities include establishing new accounts, collecting payments, entering data, processing work orders, balancing cash drawer, verifying addresses, and handling mail.

A High School Diploma or GED and at least 6 months of related experience are required; background check and

Qualifications

• Requires High School Diploma or GED.
• At least 6 months of experience in a related field.
• Or equivalent training, education, and/or experience.

Responsibilities

• Assists customers at the counter, drive‑up window, and on the telephone.
• Establishes new accounts: accepts deposits and fees and provides information regarding utility system policies, procedures, and charges to customers.
• Collects payments from drop box.
• Enters payment and account data into the computer.
• Processes cut‑off and cut‑on work orders.
• Balances cash drawer on a daily basis.
• Accepts, receives, and/or collects payments.
• Opens, sorts, and distributes department mail.
• Verifies customer and service addresses.

Education

High School Diploma or GED

Job description

The Customer Service Representative provides information and assistance to utility customers.

• Assists customers at the counter, drive‑up window, and on the telephone;
• Establishes new accounts: accepts deposits and fees and provides information regarding utility system policies, procedures, and charges to customers;
• Collects payments from drop box;
• Enters payment and account data into the computer;
• Processes cut‑off and cut‑on work orders;
• Balances cash drawer on a daily basis;
• Accepts, receives, and/or collects payments;
• Opens, sorts, and distributes department mail;
• Verifies customer and service addresses.

• High School Diploma or GED;
• Six (6) months of experience in a related field;
• Or equivalent training, education, and/or experience.

The selected candidates must complete the following requirements prior to starting work with the City of Statesboro:

• Background Investigation
• Pre-Employment Urinalysis