Customer Service Representative

Dot Foods, Inc.; Mount Sterling (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Bonus opportunity

Work from home potential after 1 year

Job summary

Dot Foods, Inc. in Mt. Sterling, IL is seeking a Customer Service Representative to join the team.

The role includes a 14-week training program and coverage of various territories after training, with a path to a traditional Customer Service territory as vacancies arise. You will manage a high volume of inquiries, coordinate with multiple internal departments, and work with a team including outside sales and regional teammates.

Qualifications

• HS diploma required; strong communication skills.
• Ability to thrive in a fast-paced environment.
• Proficient in Office; able to handle high volume inquiries.

Responsibilities

• Manage a high volume of customer questions and requests, providing appropriate solutions and timely resolutions.
• Serve as liaison between customer and internal departments (Replenishment, Pricing, AR, Transportation).
• Process customer orders to meet internal deadlines.
• Go above and beyond to meet customer needs with empathy.
• Collaborate with outside sales, regional teammates and internal customers.
• Apply lean thinking to identify and eliminate waste in the role.

Skills

Communication skills

Customer service mindset

Team collaboration

Multitasking

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Location: Mt. Sterling, IL

Department: Customer Service & Development

Reports To: Training Team Leader

Wage Range: $17.15 - $25.73, plus bonus opportunity

As a Customer Service Representative, you will embark in a 14- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire.

WHAT YOU'LL DO

• Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
• Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
• Process customer orders to ensure internal order deadlines are completed on time
• Go above and beyond to meet customer needs, including appropriate use of empathy
• Work closely with a team to include outside sales, regional teammates, and internal customers.
• Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

YOU MUST HAVE

• High School Diploma
• Excellent verbal and written communication skills
• Proficient in Microsoft programs such as Office, Word, and Excel
• Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate pace

YOU MAY ALSO HAVE

• Bachelor's Degree
• Two years in a professional Customer Service environment
• Appetite and proven ability to build customer relationships
• Ability to effectively manage multiple tasks simultaneously

ROLE SPECIFICS

• Full-time: Monday - Friday
• Travel - Occasional overnight travel for outside trainings and meetings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train.

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Significant advancement opportunities
• Potential to work from home after 1 year

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.