Customer Service Representative

Ashley Furniture Industries; Jeffersontown (KY); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health and dental benefits

Employee discounts

Life/Disability insurance

401K

Paid Time off

Job summary

Ashley Furniture Industries in Jeffersontown, Kentucky, seeks a Customer Service Representative to deliver exceptional service and support store operations. This role involves directly interacting with customers, managing sales orders, and ensuring accurate account management.

The ideal candidate will thrive in a team environment, have a high school diploma, and experience in customer service. Benefits include comprehensive health insurance and a 401K plan.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• 1 year of customer service or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers and provide exceptional service.
• Assist with processing sales orders accurately.
• Manage customer accounts and credit applications.
• Follow cash handling procedures under supervision.
• Resolve customer inquiries and escalate when necessary.
• Support management with operational audits.
• Prepare routine reports and maintain records.
• Collaborate with sales team for seamless operations.
• Utilize point-of-sale and business systems to perform duties.

Skills

Microsoft Office Suite

Customer service skills

Team collaboration

Education

High school diploma or equivalent

Job description

Overview

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley

Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
• Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management.

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience, preferred
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts
• Maintain reliable attendance
• Thrive in a team environment

What’s In It for You

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Extended health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility