Customer Service Representative

Hanes Companies, Inc; St. Albans (WV); On-site; USD 40,000 - 63,000; Full time

Job summary

A leading company in textile manufacturing is seeking a Customer Service Representative in St. Albans, WV. The role focuses on providing exceptional customer support, entering orders accurately, and assisting customers effectively. Ideal candidates will have strong communication skills, multitasking abilities, and an associate degree preference. A comprehensive benefits package is included.

Benefits

Health/dental/vision insurance

Retirement savings with company match

Paid time off

Paid holidays

Education reimbursement

Gym reimbursement

Employee assistance program

Qualifications

• Focused on providing exceptional customer service.
• Excellent verbal and written communication skills required.
• Ability to multi-task and work efficiently.

Responsibilities

• Accurately enter customer orders received by phone or electronically.
• Assist customers in-store with orders and inquiries.
• Prepare and submit customer quotes effectively.

Skills

Exceptional customer service

Excellent verbal communication

Excellent written communication

Multi-tasking

Data entry

Competent math skills

Exceptional computer skills

Education

Associate degree in business, marketing, etc.

Job description

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Hanes Geo Components (HGC) in St. Albans, WV, a division of Leggett & Platt Inc., is seeking a Customer Service Representative. HGC is the leading distributor of geosynthetics, erosion control, and soil stabilization products used in the construction industry.

Primary Responsibilities Are

• Accurately enter customer orders that are received on the telephone or electronically
• Greet and assist customers who walk in for orders
• Communicate with customers regarding any challenges to their order such as logistics, inventory adjustments, etc.
• Provide professional administrative support for the location
• Prepare and submit customer quotes
  
  

Qualifications

• Focused on providing exceptional customer service
• Excellent verbal and written communication skills
• Ability to multi-task
• Proficient and accurate with data entry, competent math skills (converting square feet to square yards)
• Exceptional computer skills
• An associate degree in business, marketing, etc. is preferred
  
  

Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!

Equal Employment Opportunity/Veterans/Disability Employer

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Textile Manufacturing

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