Remote Customer Service Representative at Broadway Family Dental Yonkers, NY

Itlearn360; City of Yonkers (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading dental practice is seeking a Remote Customer Service Representative to enhance patient interactions through effective communication. This role involves managing patient inquiries, scheduling appointments, and ensuring HIPAA compliance, all from a remote setting. Ideal candidates are friendly, detail-oriented, and skilled in dental software, offering an excellent opportunity for dedicated, organized individuals in a supportive team.

Benefits

Competitive hourly wage

Health, dental, and vision insurance

Paid time off and holidays

Work-from-home flexibility

Supportive and collaborative team environment

Training and career development opportunities

Qualifications

• High school diploma required; college degree preferred.
• Proficient in dental software and CRM platforms.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming inquiries from patients via phone, email, and chat.
• Schedule and confirm patient appointments using management software.
• Verify patient insurance information and assist with billing inquiries.

Skills

Communication

Organization

Time-management

Education

High school diploma or equivalent

College degree

Tools

Dentrix

Eaglesoft

Open Dental

CRM platforms

Job description

Remote Customer Service Representative job at Broadway Family Dental. Yonkers, NY.

About Broadway Family Dental:

Broadway Family Dental is a state-of-the-art dental practice committed to delivering exceptional care with comfort and compassion. We offer a full range of general, cosmetic, and specialty dental services in a modern, patient-first environment. As we continue to grow, we are looking for a dependable and professional Remote Customer Service Representative to join our team and help deliver a seamless patient experience.

Position Summary:

The Remote Customer Service Representative serves as the first point of contact for patients calling, emailing, or messaging our practice. This role is crucial in creating a welcoming experience by answering questions, scheduling appointments, verifying insurance, and directing concerns to the appropriate team members. The ideal candidate is friendly, detail-oriented, and comfortable working in a fast-paced environment—all from a remote setting.

Key Responsibilities:

• Answer incoming phone calls, emails, and live chat inquiries from new and existing patients.

• Provide information about dental services, office hours, providers, and treatment options.

• Schedule, confirm, and reschedule appointments using dental practice management software.

• Verify insurance information and communicate benefits to patients.

• Assist with billing inquiries and direct complex questions to the appropriate department.

• Maintain accurate patient records and document all interactions in the system.

• Ensure all communication is HIPAA-compliant and maintains patient confidentiality.

• Collaborate remotely with front desk, billing, and clinical teams to ensure continuity of care.

Qualifications:

• High school diploma or equivalent required; college degree preferred.

• Proficient in dental software (e.g., Dentrix, Eaglesoft, Open Dental) and CRM platforms.

• Excellent verbal and written communication skills.

• Strong organizational and time-management abilities.

• Reliable internet connection and a distraction-free remote work environment.

• Ability to handle sensitive information with confidentiality and professionalism.

Preferred Skills:

• Bilingual in Spanish or another language is a strong plus.

• Familiarity with dental procedures, terminology, and insurance processing.

• Experience working in a remote

Benefits:

• Competitive hourly wage

• Health, dental, and vision insurance

• Paid time off and holidays

• Work-from-home flexibility

• Supportive and collaborative team environment

• Training and career development opportunities