Customer Service Representative

Premiertruck; Springfield (MO); On-site; USD 36,000 - 42,000; Full time

Job summary

Premier Truck Group is seeking a Customer Service Representative for our service department in Missouri. You will greet customers, manage service inquiries, and coordinate repairs and scheduling to ensure timely, accurate service.

The role requires a high school diploma or GED, at least 2 years in customer service related to vehicles, and a valid driver's license with CDL/DOT where applicable. Join a team focused on quality and customer satisfaction.

Qualifications

• High school diploma or GED required; additional training in heavy‑duty trucks is a plus.
• Minimum of 2 years in Customer Service relations, vehicle environment, and employee supervision.
• Valid driver’s license required; CDL and DOT medical card required if vehicle is driven on dealership premises.

Responsibilities

• Greet customers entering the service department and address service needs.
• Handle service calls, scheduling, cost estimates, and completion dates.
• Prepare repair quotes, write service orders, and obtain customer approval.
• Open and close repair orders; monitor progress and update customers.
• Assist in assigning technicians and upsell opportunities.
• Report complaints to the Service Manager; ensure quality and cleanliness.
• Finalize paperwork at end of shift and manage cash schedules.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

Customer Service Representative Responsibilities:

• Responsible for greeting customers coming into the service department for all service needs.
• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates.
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders.
• Open Repair Orders and close Repair Orders in times of customer/service overflow.
• Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated.
• Assist service technicians in identifying opportunities to Up-Sell.
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager.
• Inspect each departing job for quality and cleanliness.
• Finalizes paperwork upon completion of work and at end of shift.
• Check all cash schedules daily.
• Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
• Promote good housekeeping and safe work practices.
• Perform all other duties as assigned.

Customer Service Representative Requirements:

Education

A high school diploma or GED is required. Additional training in heavy duty trucks required. Equivalent education and relevant work experience may be considered.

Experience

Minimum of 2 years of experience in Customer Service Relations, vehicle environment and employee supervision

Licenses or Certificates

A valid driver’s license is required. CDL and DOT medical card is mandatory if vehicle is to be driven off of dealership premises

Appearance/Uniforms

All employees must maintain a neat, clean and well-groomed appearance

IND-SERVICE

Premier Truck Group is an equal opportunity employer.