Customer Service Representative

Core-Mark; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Day 1 health & wellness benefits

Employee stock purchase plan

401K employer matching

Education assistance

Paid time off

Job summary

PFG Specialty in Orlando is seeking a customer service associate to assist all customers with order entries and inquiries, ensuring satisfaction and timely responses. You will input orders, credits, and invoicing data, while coordinating with vendors to obtain samples and resolve issues.

Ideal candidates have a High School diploma or equivalent with 1–3 years of customer service experience in foodservice, and Spanish language skills are a plus.

Qualifications

• High School Diploma/GED or Equivalent.
• 1 - 3 years customer service in foodservice or related area.
• Bi-lingual in Spanish preferred.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Bilingual (Spanish)

Education

High School Diploma/GED or Equivalent

Job description

Company Description:

PFG Specialty is a family of premium, center of the plate processing companies, dedicated to delivering the highest-quality products and services to discerning restaurants. Our skilled professionals source, process, and distribute the finest meat and seafood available. With facilities located in New England, Wisconsin, and Florida, the Specialty companies offer the expertise of local craftspeople, backed by decades of experience in the foodservice industry.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Benefits:

Qualifications:

High School Diploma/GED or Equivalent

At least 12 months customer service, call center and / or related area.

Preferred qualifications:

High School Diploma/GED or Equivalent Experience

1 - 3 years customer service, call center and / or related area within foodservice industry.

Bi-lingual preferred (Spanish)

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.