Teller I

Great Southern Bank; Branson (MO); On-site; USD 19,000 - 23,000; Part time

Job summary

Great Southern Bank in Branson, MO seeks a part-time Customer Service Associate to provide friendly service, handle transactions, and refer banking products. You will maintain cash accuracy, balance drawers, and protect customer information while supporting daily operations.

The role involves assisting customers with referrals, using CRM systems, and following all security and banking policies. Prior cash handling and basic computer skills are preferred for success in this position.

Qualifications

• High school diploma or GED required.
• 0–6 months related experience or training preferred.
• Prior banking or cash handling experience is preferred.
• Proficient with desktop/laptop computers and basic software.
• Basic math and data entry skills.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Represent the bank in a courteous, professional manner.
• Assist customers with product referrals and banking needs.
• Process financial transactions accurately and securely.
• Maintain cash drawer balance and reconcile totals daily.
• Protect customer privacy and follow security procedures (BSA/AML).
• Adhere to bank policies, procedures, and regulatory requirements.
• Attend training and support ongoing customer service excellence.

Skills

Customer service

Cash handling

CRM

Data entry

Excel

PowerPoint

Communication

Education

High school diploma or GED

Tools

CRM software

Excel

PowerPoint

Job description

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

General Description

Provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Provide exemplary customer service. Process a variety of financial transactions in a timely and accurate manner. Maintain security of assigned cash, balancing each day's transactions and verifying cash totals.

Essential Duties and Responsibilities

1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time.
2. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products. Meets or exceeds referrals expectations. Consistently and accurately uses CRM program. This duty is performed about 20% of the time.
3. Responsible for balancing each day's transactions and verifying cash totals. Responsible for locating any cash differences and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. This duty is performed about 20% of the time.
4. Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. This duty is performed about 15% of the time.
5. Maintain confidentiality of customer account information, security alarm codes, and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed about 10% of the time.
6. Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of appropriate banking regulations. This duty is performed about 15% of the time.
7. Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
8. Performs any other related duties as required or assigned.

Education and Experience Requirements

• High school diploma or GED
• 0 to 6 months of related experience or training
• Prior banking or cash handling experience is preferred
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
• Ability to add, subtract, multiply and divide

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.

Monday - Friday; 7:45 AM - 6:15 PM. Rotating Saturday; 8:45 AM - 12:15 PM.

Total Hours: 15 - 20

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