Customer Service Representative

Ellsworth Corporation; Sparks (NV); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Wellness program

Social events

Community involvement

Job summary

Ellsworth Corporation, a global distributor and manufacturer of adhesives, is seeking a Customer Service Representative in Sparks, NV. The hybrid role focuses on responsive order processing, quotes, and inquiries via chat, phone, web, and CRM systems, with collaboration across purchasing, shipping, and credit teams.

You will contribute to process improvements, handle escalations, and assist in training while upholding high service standards across our diverse industries.

Qualifications

• 3+ years of professional customer service experience.
• High School diploma or equivalency required; associate degree preferred.
• Typing speed ~45 words per minute.
• Experience with SharePoint, MS Teams, ERP/CRM platforms.

Responsibilities

• Process requests via chat, phone, web or CRM for orders, quotes, inquiries, and RMAs.
• Collaborate with internal teams (purchasing, shipping, credit) for updates.
• Follow contract review/audit guidelines during order entry.
• Execute customer samples and order updates; handle escalations with first-contact resolution when possible.
• Identify potential issues in the customer journey and assist with training materials.

Skills

Customer service

Teamwork

Typing 45 WPM

Communication

Education

High School diploma

Associate degree preferred

Tools

SharePoint

MS Teams

Microsoft Dynamics

ERP systems

CRM platforms

Job description

Job Description:What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?Ellsworth Adhesives specs in materials in each of those products!Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Sparks, NV. This is a hybrid role.This is an exciting time to be a part of Ellsworth, come join our team!Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.You will drive the customer experience. You will also process incoming transactional customer requests with a strong sense of urgency/accountability.RESPONSIBILITIESProcesses incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA’s) proficiently without regular assistanceWorks with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updatesFollows detailed contract review/audit guidelines on order entryExecutes customer sample requests and processes order updates and changesHandles standard customer escalations, autonomously with first contact resolution when possibleProactively identifies potential breakdowns in the customer experience and gets ahead of customer issues, including customer shelf-life discrepanciesContributes to training material/initiatives/topics in the departmentActs as escalation point for new hires and handles complex customer inquiries/conflict with minimal assistancePERKS & BENEFITSAs an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.QUALIFICATIONS3+ years of professional customer service experience.High School diploma or equivalency required. Associate’s degree preferred.Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minuteExperience with business tools such as SharePoint, MS Teams, Windows Operating SystemsBasic to intermediate excel skills preferredExperience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferredExperience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferredConsistently demonstrates approachability with team members and is team oriented.Ellsworth Corporation is an Equal Opportunity Employer providing equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally protected status. If you are an individual with a disability and require a reasonable accommodation for any part of our employment process, please follow the instructions on our Accessibility Accommodation for Applicants page of our Careers website.Ellsworth Corporation is an industry leading global corporation, we specialize in the distribution, manufacturing and custom packaging of adhesives, specialty chemicals and dispensing equipment. We stand apart from the competition by going above and beyond high quality products. We offer expert assistance, valuable services, decades of experience, and a host of resources to ensure we're providing the best possible solution for our customers’ applications.#CUSTOMERSERVICE #ORDERENTRY #QUOTES #SCD