CUSTOMER SERVICE REPRESENTATIVE

Alexandria Moulding; Smithfield, Northern (NC, KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Bi-weekly pay

Medical, Dental, Vision

Company-Paid Life Insurance & Dis

401(k) with Employer match

Paid Vacation & Holidays

Job summary

Specialty Building Products is hiring Customer Service Representatives at our Smithfield, NC location. You will handle sales inquiries, provide pricing and product details, and coordinate with outside sales to support orders and deliveries.

We value proactive team members with excellent communication skills and strong organizational abilities, who can operate MS Word, Excel, and Outlook efficiently.

Qualifications

• Excellent communication and service-oriented phone manner required.
• Strong business sense with negotiation skills.
• Proficient in MS Word, Excel, and Outlook; good math and analytical skills.

Responsibilities

• Handle incoming/outgoing calls for sales inquiries, provide pricing and product information.
• Coordinate with Outside sales; assist with orders, pricing, quotations, and deliveries.
• Provide customers with pricing, shipping dates, and delays as requested.

Skills

Communication skills

Phone etiquette

Organizational skills

Initiative

Computer literacy

Education

High school diploma

2-year degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

U.S. Lumber, an SBP company is currently hiring for Customer Service Representatives to join our VALUES based organization in our Smithfield, NC branch. We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard. In this role you will be focused on:

Responsibilities and Essential Functions:

• Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about our products and distribution services.
• Execute strategic plans in coordination with Outside sales, network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries, and providing customer follow-ups to ensure customer needs are met.
• Inform customer of unit pricing, shipping date, anticipated delays, and any additional information requested by the customer.

Required credentials:

• High school diploma with a 2-year degree preferred.
• 2-4 years sales experience, building industry experience preferred.
• Excellent communication skills including service-oriented telephone manner.
• Must understand and possess good business and selling principles and negotiation skills.
• Must be computer literate, Microsoft Word, Excel, and Outlook.
• Strong organization and administration skills.
• Self-starter, pro-active and the ability to take initiative.
• Must have basic math and analytical skills.
• Be personable, articulate, knowledgeable and professional when communicating with customers.
• Ability to learn skills quickly with a mature and service-oriented attitude.
• Excellent communication (verbal and written) and organizational skills.
• Capability to rely on experience and judgment to plan and accomplish goals.
• Self-starter, pro-active and able to take initiative.
• Attention to detail and highly motivated.

Who We Are:

Specialty Building Products is the leading distributor of specialty building products in North America.SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB, DW Distribution, Millwork Sales, Amerhart, and OrePac. SBP serves the entire United States and 8 provinces in Canada from over 61 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Perks of working at SBP:

• Bi-weekly pay schedule
• Comprehensive benefits package includes Medical, Dental, Vision
• Company-Paid Life Insurance & Disability
• 401(k) with Employer match
• Paid Vacation & Holidays

Serving our communities: We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Specialty Building Products is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.