Customer Service Representative

Montana-Dakota Utilities; Sheridan (WY); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading utility company as a Customer Service Representative in a remote role. Handle customer inquiries, manage emergencies, and educate clients about services. Enjoy benefits from day one, including medical, dental, and paid time off. This position offers a supportive work environment with flexible hours and opportunities for growth.

Benefits

Medical, Dental, Vision Benefits

Paid Vacation

Education Assistance

Employee Incentive Program

Flexible Work Hours

Qualifications

• One year of call center experience or two years of general customer service experience.

Responsibilities

• Communicate effectively with customers and generate necessary field activities.
• Respond to emergency calls following established procedures.
• Research and resolve customer issues using available tools.

Skills

Customer Service

Bilingual in Spanish

Education

High school diploma or GED

Job description

Apply now to begin a career you can be proud of. We offer:

• 100% remote/telework position with a home office within 50 miles of specific locations in Idaho, Montana, Wyoming, and South Dakota. In-office positions are also available in Boise, ID.
• Start Date: June 30, 2025
• Pay rate: $18.00 per hour
• Paid Training: Monday - Friday, 8am - 5pm MST
• Post-training shifts: 9:00am - 6:00pm MST or 9:30am - 6:30pm MST
• No weekends, holidays, or shifts past 7:30pm MST
• 15% shift differential for hours outside 8:00am - 5:00pm MST, Monday - Friday
• Employee Incentive Program
• Benefits from Day One (medical, dental, vision, FSA, HSA with employer contribution, life insurance, voluntary accidental death and dismemberment, Employee Assistance Program)
• Up to 14 days paid vacation annually
• Additional paid sick time
• 11 paid holidays per year
• Education Assistance after 1 year of employment

Energize your career handling customer service calls for MDU Resources Group, Inc., serving approximately 1.1 million customers across eight states through companies like Cascade Natural Gas, Great Plains Gas, Intermountain Gas, and Montana-Dakota Utilities.

Build trusted relationships by educating customers about available programs and services, providing excellent customer service, and managing cases effectively. Handle incoming gas and electric emergencies, ensuring proper actions are taken. Work under general supervision with some decision-making latitude, prioritizing safety at all times.

Minimum Qualifications

• High school diploma or GED
• One year of call center experience or two years of general customer service experience

Preferred Qualifications

• Bilingual in Spanish
• Knowledge of customer service skills, typically acquired through a two-year degree in business or a related field

Telecommute Requirements

• Must be at least 50 miles from an MDU/Intermountain Gas District Office
• Reliable high-speed internet with minimum 50 Mbps download speed
• Quiet, ergonomic, and distraction-free home workspace
• Ability to work independently and communicate via phone and video
• Compliance with company and federal information security policies

Other Requirements

• Protect networks and data from cyber threats
• Legal authorization to work in the U.S. (no sponsorships)
• Possession of a valid driver’s license if required
• Adherence to company dress code and work hours, including emergency coverage
• Compliance with pre-employment screening

Job Responsibilities

• Communicate effectively with customers and generate necessary field activities
• Respond to emergency calls following established procedures
• Research and resolve customer issues using available tools
• Understand and apply collection practices, educate customers on energy programs
• Perform additional tasks and projects as assigned

Hourly Wage: $18.00

Application Deadline: May 26, 2025

To view our comprehensive benefits package, click here.

Energizing Lives for a Better Tomorrow

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer complies with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.