Customer Service Representative

Theuniversityunion

Seguin (TX)

On-site

USD 23,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

Medical Plans

10% 401K Match

Financial Incentives and Rewards

Wellness Program

Paid Vacation

Paid Holidays

Employee Development

Community Impact

Work-Life Balance

Job summary

GVEC is hiring a Customer Service Representative in Texas to assist members and customers by phone and in person. The role includes receiving and posting payments, handling inbound calls, resolving concerns, and promoting cooperative services.

The position requires strong communication, problem-solving, and the ability to work a shifting schedule, including some evenings and Saturdays. The minimum starting pay is $20.00 per hour, with bonuses tied to organizational benchmarks.

Qualifications

Excellent verbal and written communication.
Demonstrated ability to manage conflicting priorities in a fast-paced environment.
Self-motivated with strong work ethic and integrity.
Team player with openness to constructive criticism.
Minimum high school diploma.
Willing to work a shifting schedule including some evenings and Saturdays.

Responsibilities

Receive and post payments.
Handle inbound phone calls.
Listen and resolve customer concerns.
Provide basic Internet technical troubleshooting.
Promote cooperative services.

Skills

Verbal & written communication

Problem solving

Priority management

Self-motivated

Team player

High school diploma

Flexibility (evenings/Sat)

PC & Internet literacy

On-call shifts

Occasional travel to other locations

Education

High school diploma

Tools

Internet

Job description

Base Pay $20.00 / Hour
Employee Type Full Time

Contact information

Name Kaitlyn Ward

Description

Customer Service Representative

Office Location

What We Are Looking For

GVEC is looking to hire you for the position of Customer Service Representative to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Customer Service Representative, you will helpbe responsible for serving both GVEC electric and internet members and customers by phone and in person, assisting with any questions or concerns they may have.

Your Pay

The minimum starting pay for this role is $20.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually. Pay will be determined by skills, qualifications and experience.

How You’ll Help

Receiving and posting payments
Handling mostly inbound phone calls
Listening and resolving concerns
Entry level Internet Technical troubleshooting
Promotion of other cooperative services

Experience/Skills You’ll Need

Excellent verbal and written communication skills with the ability to convey information clearly and confidently
Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
Self-motivated individual with a strong work ethic. Able to work independently with impeccable sense of integrity
Team player with the resolve to provide and take constructive criticism that helps evolve the team
Minimum high school diploma
Must be willing to work a shifting work schedule including some evenings and Saturdays as needed as operational hours are 7:30 am – 5:30 pm Mon-Fri
Proficient with PC and Internet
Able to work on-call shifts in support of outages
Occasionally work in other office locations

Preferred Experience/Skills

Our Purpose and Culture

GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.

We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole.