Customer Service Representative

Chcsct; Seguin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Chcsct seeks a Customer Service Representative to support the Seguin Family Practice Center. The role covers clerical duties, patient registration, record preparation and maintenance, release of patient information, appointment scheduling, and data entry into Electronic Health Records (EHR).

The CSR will deliver exceptional customer service, assist with checking in/out patients, and verify insurance eligibility in a fast-paced clinic.

Qualifications

• Clerical support in patient registration and records
• Experience with data entry into EHR systems
• Ability to verify insurance eligibility in a clinical setting

Responsibilities

• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Provides clerical support to departments in patient registration and related tasks.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and scheduling of appointments.
• Data entry of client information into Electronic Health Records (EHR).

Job description

SUMMARY:

Provides clerical support to assigned department in the areas of patient registration, record preparation and maintenance, release of patient information and appointments scheduling, and data entry of client information into Electronic Health Records (EHR) at our Seguin Family Practice Center location.

Key Responsibilities:

As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR would also be responsible for checking in/out patients and verifying insurance eligibility for a fast-paced center.

• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Provides clerical support to assigned departments in the areas of patient registration.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and appointments scheduling, and
• Data entry of client information into Electronic Health Records (EHR).