Customer Service Representative

Community Health Centers of South Central Texas, Inc.; Luling (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Centers of South Central Texas, Inc. seeks a CSR at our Luling location to support patient registration, scheduling, and clerical tasks. The role involves checking in/out patients, verifying insurance eligibility, and maintaining accurate records within our EHR system.

The CSR will provide excellent customer service, assist with data entry, and collaborate with internal teams to address patient needs in a fast-paced health center environment.

Qualifications

• Clerical and front desk support experience is preferred.
• Demonstrated ability to handle patient information with confidentiality.
• Ability to verify insurance eligibility and explain basic benefits.

Responsibilities

• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Provides clerical support to assigned departments in the areas of patient registration.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and appointments scheduling, and
• Data entry of client information into Electronic Health Records (EHR).

Skills

Customer service

Data entry

Insurance verification

Tools

EHR systems

Job description

Summary

Provides clerical support to assigned department in the areas of patient registration, record preparation and maintenance, release of patient information and appointments scheduling, and data entry of client information into Electronic Health Records (EHR) at our Luling Community Health Center location.

Key Responsibilities

As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR would also be responsible for checking in/out patients and verifying insurance eligibility for a fast-paced center.

• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Provides clerical support to assigned departments in the areas of patient registration.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and appointments scheduling, and
• Data entry of client information into Electronic Health Records (EHR).