Customer Service Representative

Charlie's Produce; Seattle (WA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

ESOP

401(k)

Paid vacation

Holidays

Sick leave

Tuition assistance

EAP

Career development

Job summary

Charlie's Produce, the West Coast's largest employee-owned produce wholesaler, is seeking Customer Service Representatives in Seattle. You will handle orders, answer product questions, and coordinate with Operations Support and Transportation to meet customer needs.

Must have strong data entry, MS Office skills, and ability to multitask in a fast-paced environment. We offer comprehensive benefits starting the month after hire, ESOP/401(k), paid vacation, holidays, sick leave, tuition assistance,

Qualifications

• Ten Key by touch.
• Advanced MS Office, especially Outlook and Excel.
• Flexible working schedule.
• Experience providing customer service via phone and email.
• Experience with internal chat-based programs.
• Ability to multi-task while recording accurate information.
• Detail-oriented with attention to detail.

Responsibilities

• Provides timely and accurate information to incoming customer requests about order status and product details.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.

Skills

Ten Key by touch

Phone support

Email support

MS Office

Excel

Flexible schedule

Spanish bilingual

Produce industry knowledge

Tools

AS400

Job description

At Charlie's Produce, people are at the heart of everything we do. As the largest employee-owned produce wholesaler on the West Coast, we've built our reputation by delivering quality products, exceptional service, and creating opportunities for our employees to thrive.

For more than four decades, we've been committed to connecting communities with fresh, high-quality produce. That commitment is made possible by a dedicated team that brings passion, innovation, and a strong work ethic to everything they do. Whether you're serving customers, supporting operations, or driving our business forward, your contributions help nourish communities and make a meaningful impact every day.

We're growing, and we're looking for talented individuals who share our values of quality, teamwork, and service. If you're looking for a company where your work matters and your career can grow, we'd love to meet you.

Why Join Charlie's Produce?

• Collaborative and supportive company culture
• Medical, Dental, and Vision coverage beginning the first of the month following hire
• Employee Stock Ownership Plan (ESOP) and 401(k) retirement savings plan
• Paid vacation and company holidays
• State Sick Leave benefits
• 100% prepaid college tuition for employees and their eligible dependents
• Employee Assistance Program (EAP)
• Opportunities for career development and advancement
• $22.14- $26.82/hour
• Potential 90-day performance-based raise
• Yearly review with possibility of increase based on performance and tenure

Job Description

Schedule

Five 8-hour shifts a week, weekends and holidays required.
Start and end time will be anywhere from 7:00am to 6:00pm. Schedule will change with business needs every 4-5 months.

The Role

Customers Service Representatives are responsible for handling complaints, processing orders, and providing information about the various products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations Support and Transportation departments on a daily basis.

Essential Responsibilities Include, but Not Limited To:

• Provides timely and accurate information to incoming customer requests about order status and product details.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.

Qualifications

Required Skills and Experience

• Must know Ten Key by touch.
• Must have advanced level of experience with MS Office, especially Outlook and Excel.
• Must have a flexible working schedule.
• Previous experience providing customer service via phone and email.
• Previous experience with internal chat-based programs.
• Ability to multi-task while recording accurate information.
• Detail-oriented with attention to detail.

Preferred Skills and Experience

• Previous experience working with AS400.
• Bilingual, particularly in Spanish.
• Previous knowledge of the produce industry and varieties of produce.

Additional Information

All your information will be kept confidential according to EEO guidelines.

All job offers for this position are contingent upon passing a criminal background checkafter a conditional offer of employment. No applicants will be disqualified based on the mere presence of criminal history, and an individualized assessment shall be conducted before any conditional offer of employment is revoked.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

Charlie's Produce is an Equal Opportunity Employer

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