Customer Service Representative (Remote)

Stryker; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in medical technology is seeking a Customer Service Representative to provide support for sales and healthcare inquiries in a remote environment. The role requires at least 2 years of customer service experience and a high school diploma. Candidates will enjoy flexible hours and opportunities for career advancement while working in a collaborative environment.

Benefits

Bonus eligibility

Flexible working hours

Career advancement opportunities

Supportive work environment

Qualifications

• 2+ years of direct Customer Service or Account Management experience required.
• High School diploma or GED is mandatory.
• Familiarity with Salesforce, SAP, ERP, EDI, or GHX is preferred.

Responsibilities

• Provide phone and email support for inquiries.
• Process incoming requests through a multichannel system.
• Maintain accurate record-keeping and explain processes.

Skills

Customer Service

Account Management

Salesforce

SAP

PowerBI

Genesys

Education

High School diploma or GED equivalent

Associate's Degree

Bachelor's Degree

Job description

Customer Service Representative (Remote)

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $32.87 per hour plus bonus eligibility and benefits
- Opportunity for career advancement and growth within the organization
- Flexible working hours to accommodate business needs
- Supportive and collaborative work environment
- Chance to participate in continuous improvement projects and initiatives

What to Expect (Job Responsibilities):
- Provide phone and email support for inquiries from sales and healthcare professionals
- Process incoming requests through a multichannel system, including order entry and status verification
- Maintain accurate record-keeping in accordance with company specifications
- Explain detailed processes and procedures to customers
- Adapt to new and rapidly changing situations while supporting the team

What is Required (Qualifications):
- At least 2 years of direct Customer Service or Account Management experience
- High School diploma or GED equivalent
- Experience with Salesforce and/or Systems Applications & Products (SAP)
- Ability to work flexible hours as needed to support business needs

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's Degree
- 3 or more years of Customer Service and Order Entry experience
- Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI), or Global Healthcare Exchange (GHX)
- Familiarity with PowerBI and/or Genesys

#MedicalTechnology #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork

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About the company

Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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