Customer Service Representative

Speedproalpharetta; Scottsdale (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in large-format printing seeks a Customer Service Representative in Scottsdale, AZ. The role involves interacting with clients, managing orders, and maintaining relationships. Ideal candidates are organized, self-motivated, and possess strong communication skills. Enjoy a creative work environment with opportunities for growth and competitive compensation.

Benefits

Competitive Compensation

Flexible Scheduling

Creative Projects and Clients

Skill development support

Positive work culture with incentives

Qualifications

• Experience with CRM software and Microsoft Office Suite.
• At least 1 year of inside sales or customer service experience.
• High School diploma or higher required.

Responsibilities

• Interact with clients to provide a positive customer experience.
• Prepare and send quotes, track order statuses.
• Manage shipments, process invoices, and enter data.

Skills

Communication skills

Organizational skills

CRM software experience

Outgoing personality

Self-motivated

Education

High School diploma or higher

Associate’s or Bachelor’s Degree preferred

Tools

Microsoft Office Suite

CoreBridge CRM

Job description

Customer Service Representative

Full Time • Scottsdale

This person will work closely with the General Manager and team members to deliver exceptional client service. The primary responsibilities of the Customer Service Representative (CSR) include interacting with current and prospective clients to provide a positive customer experience, monitoring requests for quotes or information, and ensuring timely responses. The CSR will prepare and send quotes, track order statuses from start to finish, and communicate internally and externally to meet client expectations. Additional duties may involve managing shipments, processing invoices, receiving payments, entering data into company software, and interacting with external vendors.

Responsibilities include:

• Greeting clients via phone and in person at the studio
• Meeting with clients to explain products and services
• Maintaining client relationships and regular contact
• Updating and managing the Company CRM database
• Preparing and delivering quotes
• Arranging for delivery of finished goods
• Sending invoices and processing payments
• Following up on Accounts Receivable
• Tracking outsourced activities for the Monthly Royalty report

Skills Required:

• Outgoing, friendly personality
• Exceptional communication skills, both oral and written
• Ability to work independently
• Self-motivated and highly organized
• Experience with CRM software and Microsoft Office Suite
• High School diploma or higher

Ideal candidates will also possess:

• Familiarity with Printing Terminology
• Basic understanding of CoreBridge CRM or other Production Workflow Software
• Curiosity about sales and strong relationship-building skills
• Adaptability in sales style and excellent listening skills
• Motivation, professionalism, confidence, and a proactive attitude
• At least 1 year of inside sales or customer service experience
• Associate’s or Bachelor’s Degree preferred

Working at SpeedPro and in the large-format printing industry offers a creative environment. You will be hands-on, solving problems, and meeting clients to create custom solutions daily. As a national brand, SpeedPro prides itself on long-term client relationships, quality work, and timely delivery, with a net promoter score of 96.

Joining an independently owned SpeedPro studio provides a dynamic, fast-paced work environment with opportunities for growth. If you seek routine, this role may not be suitable.

Apply via Indeed (if you already have a resume on Indeed) or apply here.

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What's in it for you?

Competitive Compensation

Flexible Scheduling

Creative Projects and Clients

SpeedPro supports skill development and offers a positive work culture with incentives.