Customer Service Representative

Barrington Orthopedic Specialists, Ltd.; Schaumburg (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Health/Dental/Vision

HSA contributions

FSA

Dependent Care

Life Insurance

Long Term Disability

Voluntary Life Insurance

Voluntary Short-Term Disability

Critical Illness Benefit

Accidental Benefit

Hospital Indemnity Benefit

Employee Assistance Program

Paid Time Off

Job summary

Barrington Orthopedic Specialists in Schaumburg, IL, is seeking a goal-oriented Business Office professional with insurance and patient accounting knowledge. The role focuses on billing, collections, and customer service within a busy medical practice.

This full-time position offers standard daytime hours, with tasks including updating demographics, answering questions, collecting payments, handling pre-service deposits, and coordinating referrals.

Qualifications

• Understanding payer explanations of benefits, co-pays, deductibles, co-insurance, and processing cycles.
• Knowledge of electronic medical record and medical practice management systems.
• Willing to work flexible hours
• Exceptional written and verbal communication skills
• Exceptional multi-tasking skills

Responsibilities

• Updates patient demographics, insurance or other account information, refiles claims as needed
• Answer patient account and insurance questions
• Collect payments, set up and manage budget and recurring payment plans
• Collect pre-service deposits from patients
• Obtain HMO referrals
• Manage card on file accounts
• Contact patients to collect self-pay balances
• Review and submit accounts to collection agency as needed
• Maintain operations by following policies and procedures
• Protect patients’ rights by keeping information confidential

Skills

Communication skills

Multitasking

Flexibility

EMR/PM systems

Tools

EMR software

Practice management systems

Job description

Barrington Orthopedic Specialists was established in 1980 with a philosophy of treating patients as you would want to be treated. The practice has remained as the premier orthopedic provider of the northwest Chicago suburbs, providing compassionate, individualized care for patients' bones, joints, and muscle injuries and conditions.

We are searching for a goal-oriented individual with insurance and customer service knowledge within the Business Office.

Scheduled Hours :

Full-Time 40 hours per week

Monday through Friday: 7:30am - 4:00pm or 8:30am - 5:00pm

Job Duties:

• Updates patient demographics, insurance or other account information, refiles claims as needed
• Answer patient account and insurance questions
• Collect payments, set up and manage budget and recurring payment plans
• Collect pre-service deposits from patients
• Obtain HMO referrals
• Manage card on file accounts
• Contact patients to collect self-pay balances
• Review and submit accounts that need to be sent to the collection agency, manage those accounts as needed
• Maintains operations by following policies and procedures, reporting needed changes
• Protects patients’ rights by maintaining confidentiality of personal and financial information
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice

Requirements :

• Understand payer explanation of benefits, co-pays, deductibles, co-insurance, non-covered charges and insurance processing cycles
• Knowledge of electronic medical record and medical practice management systems
• Willing to work flexible hours
• Exceptional written and verbal communication skills
• Exceptional multi-tasking skills

Experience:

• Experience in high volume customer service
• Preferred experience in healthcare

Benefits Offered:

• 401(k) Retirement Plan and Employer Matching
• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Flexible Spending Account
• Dependent Care Account
• Basic Life Insurance (company paid)
• Long Term Disability (company paid)
• Voluntary Additional Life Insurance
• Voluntary Short-Term Disability
• Voluntary Critical Illness Benefit
• Voluntary Accidental Benefit
• Voluntary Hospital Indemnity Benefit
• Employee Assistance Program
• Paid Time Off

Salary Range:

Equal Opportunity Employer
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