Customer Service Representative

Community Choice Financial Family of Brands; Sarasota (FL); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Training program

Learning management system

Tuition reimbursement

401(k) plan with company match

Dental & vision options

Employee discounts

Job summary

InstaLoan in Sarasota, FL seeks a Customer Service Representative to assist customers with transactions and financial services in a fast-paced environment. You will engage with a diverse клиент base, ensure accurate processing of check cashing, money transfers, and payments, and contribute to a high-performing store culture.

The role offers hands-on training, growth opportunities across the brand network, and a supportive team focused on customer satisfaction and community impact.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with a professional demeanor.
• Attention to detail with accurate data entry.

Responsibilities

• Connect with customers to build lasting relationships.
• Review, validate, and process customer transactions accurately.
• Provide personalized financial services to meet customer needs.
• Enter and maintain customer data accurately in systems.

Skills

Communication

Phone proficiency

Data entry

POS system

MS Office

Customer service

Education

HS diploma

Tools

POS system

Microsoft Office

Job description

Your Opportunity:

Customer Service Representative

InstaLoan

Sarasota,FL

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!

What We Offer:

Compensation

The hourly wage for the position is $15.50 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What We’re Looking For – Qualifications and Skills:

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Nice to Haves – Preferred Qualifications and Skills

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

What You’ll Do - Essential Duties and Responsibilities:

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer