Customer Service Representative

APM Terminals; Santa Fe Springs (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

APM Terminals in Santa Fe Springs, California is looking for a Customer Service Representative. This role involves verifying delivery orders, ensuring data accuracy, and assisting with customer claims. The position promises a competitive salary of $20.00 - $22.00, depending on market conditions and final negotiations.

Benefits include medical, dental, vision, 401k with company match, employee assistance program, paid time off, and flexible work schedules.

Responsibilities

• Verify all delivery orders and bills of lading have been received and are correct.
• Check that data is correct in the system and input any missing data.
• Ensure that the WMS system is updated and accurate.
• Ensure that all documentation is processed in a timely manner.
• Record all customs clearance received from the broker daily.
• Maintain data integrity so that distribution can be received with no exceptions.
• Process paperwork out to operations at a container level.
• Make sure all diversion is accounted for and noted on consoles properly.
• Communicate daily with customer, broker, and other departments.
• Monitor and report any level of service failures to the Customer Service Manager.
• Handle all requests from customer in a timely manner.
• Assist other CSR staff as needed.
• Cross train in other areas of the team.
• Customer claim processing, reporting, and procedure compliance facilitation.
• Partner with Facility Manager to resolve claims.
• Implement new procedures that serve as check and balance to eliminate further claims.
• Support quality commitments, including training requirements and work instructions.
• Perform job-related duties as specified by management.

Job description

Key Responsibilities

• Verify all delivery orders and bills of lading have been received and are correct
• Check that data is correct in the system and input any missing data
• Ensure that the WMS system is updated and accurate
• Ensure that all documentation is processed in a timely manner
• Record all customs clearance received from the broker daily
• Maintain data integrity so that distribution can be received with no exceptions
• Process paperwork out to operations at a container level
• Make sure all diversion is accounted for and noted on consoles properly
• Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise
• Monitor and report any level of service failures to the Customer Service Manager
• Handle all requests from customer in a timely manner
• Assist other CSR staff as needed and when time permits
• Cross train in other areas of the team
• Customer claim processing, reporting, and procedure compliance facilitation
• Partner with Facility Manager to determine best process for resolving claims
• Implement new procedures that serve as check and balance to eliminate further claims
• Support the company's commitment to quality, which includes customer specific quality programs, training requirements and work instructions
• Special projects as assigned
• Perform job related duties as specified by management

Pay Range: $20.00 - $22.00. The above stated pay range is the anticipated starting salary range for the position. The company may adjust this range in light of prevailing market conditions and other factors such as location. The company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. If you need special assistance or an accommodation to apply for a position or to perform the job, we will accommodate accordingly.