Customer Service Representative

Intermountain Home Services LLC; Sandy (UT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401(k) match

Paid time off

6 paid holidays

Job summary

Intermountain Home Services is seeking a Customer Service Representative in Utah to be the first point of contact for customers across multiple home service brands.

You will handle inbound inquiries, schedule appointments, and work with dispatch and operations to optimize bookings, while maintaining accurate records and promoting maintenance plans.

Qualifications

• 1+ year of customer service or call center experience.
• Strong phone, communication, and computer skills.
• Experience with CRM or scheduling software preferred.
• Ability to pass a background check and drug screening.

Responsibilities

• Answer inbound calls and customer inquiries with professionalism and urgency
• Schedule, confirm, and manage appointments across multiple home service brands
• Create exceptional customer experiences that build trust and loyalty
• Resolve customer concerns quickly and effectively
• Coordinate with dispatch and operations teams to optimize scheduling
• Maintain accurate customer records in CRM and scheduling systems
• Follow up on missed appointments, customer feedback, and service opportunities
• Make outbound calls during slower periods to maximize booking opportunities
• Present and promote maintenance plan solutions to customers
• Bring an "always say yes" mindset and convert every opportunity possible

Skills

Customer service

Phone communication

Communication skills

Computer skills

Tools

CRM software

Scheduling software

Job description

Description

Join the Front Line of Elite Customer Experience

At Intermountain Home Services (IHS), our Customer Service Representatives are more than call takers. They're problem solvers, appointment setters, relationship builders, and the first impression of our brands.

If you're energized by helping people, thrive in a fast-paced environment, and believe every call is an opportunity, we want to hear from you.

What You'll Do

• Answer inbound calls and customer inquiries with professionalism and urgency
• Schedule, confirm, and manage appointments across multiple home service brands
• Create exceptional customer experiences that build trust and loyalty
• Resolve customer concerns quickly and effectively
• Coordinate with dispatch and operations teams to optimize scheduling
• Maintain accurate customer records in CRM and scheduling systems
• Follow up on missed appointments, customer feedback, and service opportunities
• Make outbound calls during slower periods to maximize booking opportunities
• Present and promote maintenance plan solutions to customers
• Bring an "always say yes" mindset and convert every opportunity possible

What We Offer

Competitive Compensation

• Competitive market-based pay
• Performance incentives for customer-facing roles

Comprehensive Benefits

• Medical coverage with affordable family options
• Dental and vision plans
• HSA and copay plan choices
• 401(k) match: 100% up to 3%, plus 50% from 3% to 5%
• Paid Time Off
• 6 paid holidays

Requirements

Qualifications

• 1+ year of customer service or call center experience
• Strong phone, communication, and computer skills
• Experience with CRM or scheduling software preferred
• Ability to pass a background check and drug screening

Intermountain Home Services is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.