Customer Account Representative

Torani (R. Torre & Co.); San Leandro (CA); On-site; USD 39,743 - 44,152; Full time

Job summary

A prominent food and beverage company is seeking a Customer Service Rep in San Leandro, CA. This role requires a minimum of 3 years of experience, ideally in Consumer-Packaged Goods (CPG) or Business-to-Business (B2B) environments. Successful candidates will engage with distributor partners and manage customer inquiries using systems like Oracle. The position offers a pay range of $28.85 – $32.05 per hour, with a full-time commitment in an office setting, from Monday to Friday.

Qualifications

• Minimum of 3 years of customer service experience in CPG or B2B environments.
• Skilled with order management systems like Oracle or SAP.
• Proficient in Microsoft Office and CRM tools.
• Ability to work in-office from 7:00 AM to 4:00 PM, Monday-Friday.

Responsibilities

• Engage positively with customers and support business growth.
• Respond quickly to customer requests with precise details.
• Assist teammates with system issues and provide reports.

Skills

Customer service experience

Order management system skills

Microsoft Office proficiency

CRM experience

Tools

Oracle

SAP

Job description

We’re seeking a Customer Service Rep to join our team who is passionate about solving problems, loves wowing our existing distributor partners who represent Torani, and enjoys building relationships with new ones. You are part detective and part hero, and you love the fact that no two days are the same. Using your research skills and outstanding follow‑up helps you get the right answer when working with a wide variety of team members from Marketing to Distribution.

Success Factors (First 12‑18 months)

• Engagement: Bring a positive, solution‑oriented mindset and create meaningful connections with customers. Engage deeply, listen intently, and support business growth through order allocation, tracking, meetings, and reporting.
• Quickness, Speed and Accuracy: Respond quickly, manage shifting priorities, and ensure all customer requests are answered with precise detail before passing on.
• Computer Skills: Operate Oracle, Word, and Excel efficiently; write reports and assessments; assist teammates with system issues.
• Inspiring Integrity: Own your work and deliver on‑time results, demonstrating commitment to exceed expectations.
• You Make Work More Fun: Bring a bright attitude, humor, and energy to the workplace.

What You’ll Bring

• Minimum of 3 years of Customer Service experience, preferably in Consumer‑Packaged Goods (CPG) or Business‑to‑Business (B2B) environments.
• Skilled with an order management system (Oracle, SAP or equivalent).
• Proficiency in Microsoft Office.
• CRM experience.
• Ability to work 7:00 AM to 4:00 PM, Monday‑Friday, in‑office (plus overtime as needed).

Payrate: $28.85 – $32.05 per hour

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Food and Beverage Services

Location: San Leandro, CA