Customer Service Representative

Ashley Furniture Industries; San Jose (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Employee Discount 10%-30%

Life/Disability Insurance

Flex Spending Account

401(k)

Paid Time Off

California Paid Sick Leave

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative in San Jose, CA. You will be the front-line ambassador, greeting customers and handling in-person, phone, and email inquiries while supporting store operations.

Responsibilities include processing sales orders, assisting with financing, maintaining customer files, and following cash handling procedures under supervision. Flexible hours and team collaboration are essential.

Qualifications

• Legally authorized to work in the US.
• 18 years or older.
• High school diploma or equivalent.
• Knowledgeable in Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays; rotation for store opening/closing responsibilities.
• Maintain reliable attendance.
• Thrive in a team environment.

Responsibilities

• Greet customers in a warm, professional manner and provide exceptional service in person, by phone, and by email.
• Assist with processing sales orders accurately and ensure proper documentation and approvals.
• Process customer credit applications and assist with financing arrangements.
• Maintain accurate customer account information in retail management systems.
• Follow cash handling procedures, process payments accurately, and reconcile transactions under supervision.
• Address customer inquiries and concerns professionally, escalating complex issues as needed.
• Support management with audits, inventory processes, and documentation accuracy.
• Maintain accurate records and prepare routine reports; ensure paperwork is filed properly.

Skills

Customer service

Microsoft Office

Teamwork

Attendance reliability

Education

High school diploma or equivalent

Tools

POS systems

Retail management software

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley:

The CustomerService Representativeis the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. TheCustomer Service Representativeplays a vital role in building customer relationships andsupportsthe operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service: Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support:Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management:Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution:Address customer inquiries and concerns professionally, escalating complex issues toManagementasappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance: SupportManagementwith operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation:Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration:Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customerexperienceand efficient store operations.
• Technology & Systems:Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete anyadditionaltasks as assigned bymanagement

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience,preferred
• Ability to work flexible hours, including weekends andholidays; including rotation for store opening and closing responsibilities – various shifts
• Maintain reliableattendance
• Thrive in a teamenvironment

What’s In It for You:

When you joinus, you are eligible toparticipatein our comprehensive benefits programs,whichinclude:

• Extended health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/DisabilityInsurance
• Flex Spending Account
• 401K
• Paid Time off

Compensation

This position pays an hourly rate of $18.00 - $22.00.

Benefits:

When you join our family, you are eligible toparticipatein our comprehensive benefits programs whichincludeHealth, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k),80 hourspaid vacation and40 hoursof California Paid Sick Leave.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are madeon the basis of an individual’s skills, qualifications, merit, and businessneeds.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social Responsibility