Customer Service Representative

Ascend Talent Solutions; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Networking technology client in San Francisco's Financial District is seeking a Service Coordinator to handle client requests, schedule jobs, and create service tickets onsite.

This role involves daily interaction with staff across departments and with customers to understand workflows and ensure smooth operations.

Ideal candidates have 1–2 years in customer-facing roles, strong English communication, and excellent computer/organizational skills; onsite with growth opportunities.

Qualifications

• 1-2+ years in a customer-facing role.
• Excellent written and verbal English skills.
• Top-notch computer and organizational skills.

Responsibilities

• Screen and vet riser access and document service requests.
• Entry of customer and contact information.
• Outbound communication with clients to obtain updated information.
• Development of best practice and procedures documentation.
• General support for our Cabling and Networking departments.
• Collaboration with team members to facilitate project scheduling and coordination.

Skills

Customer-facing

English proficiency

Data entry

Organization

Communication

Tools

Microsoft Office

CRM software

Ticketing systems

Job description

Our networking technology client serving the commercial real estate industry, is seeing a Client Services Representative to join their team fulltime. This is an onsite position in the Financial District of San Francisco.

JOB DESCRIPTION

As a Service Coordinator, you will be responsible for screening client requests, scheduling jobs, creating service tickets, and communicating with building staff to obtain lists of tenants who are moving in and moving out. In this position, you will have direct interaction with employees from all company departments, as well as our customers, thereby gaining a deep understanding of how the company’s departments function and interface with our customer base.

This is not a typical customer service job. Candidates need to be intelligent and dynamic. From a career path standpoint, this is a three-year, steppingstone position with multiple advancement opportunities in different departments based on the candidate’s interest and aptitude.

MAJOR DUTIES AND RESPONSIBILITIES

• Answering incoming calls and emails to screen/vet riser access and document service requests.
• Entry of customer and contact information.
• Outbound communication with clients to obtain updated information.
• Development of best practice and procedures documentation.
• General support for our Cabling and Networking departments.
• Collaboration with team members to facilitate project scheduling and coordination.

REQUIRED QUALIFICATIONS

• 1-2+ years in a customer-facing role.
• Excellent written and verbal English skills.
• Top-notch computer and organizational skills.