Customer Service Representative

Farmers Insurance - Justin Choy; San Francisco (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Farmers Insurance - Justin Choy in San Francisco is seeking a highly motivated customer service representative for a full-time/part-time role. You will handle calls, process changes, applications, and payments, and generate sales leads. The ideal candidate communicates clearly, works well in a team, can manage multiple tasks, and is proficient with Microsoft Office.

English proficiency required; Cantonese/Mandarin a plus; authorized to work in the U.S. without sponsorship.

Qualifications

• Must be authorized to work in the U.S. without sponsorship
• Ability to multitask, organize, and prioritize
• Strong written, verbal, and interpersonal skills
• Experience in customer service preferred
• Proficiency with Microsoft Office

Responsibilities

• Process changes, applications, and payments with accuracy
• Handle phone calls efficiently and answer questions
• Generate sales leads by utilizing sales techniques to enhance the customer service experience and upsell
• Identify and assess client's needs to achieve satisfaction
• Communicate directly and professionally with clients
• Schedule client appointments
• Email, file, and other ad hoc tasks as needed

Skills

Multitasking

Communication skills

Team player

Under pressure

Can-do attitude

English proficiency

Willing to learn

Tools

Microsoft Office

Excel

Word

Job description

We are currently seeking a highly-driven, self-motivated customer service representative to join our team! This is a full-time/part-time position.

About us:

We are an established insurance agency that specializes in auto, home, business, and life insurance. We have been in business for 18 years and are continuing to grow.

Job Responsibilities:

• Process changes, applications, and payments with accuracy
• Handle phone calls efficiently and answer questions
• Generate sales leads by utilizing sales techniques to enhancethe customer service experience and up-sell
• Identify and assess client's needs to achieve satisfaction
• Communicate directly and professionally with clients
• Schedule client appointments
• Email, file, and other ad hoc tasks as needed

Qualification and Skills:

• Ability to multitask, organize, and prioritize work
• Strong written, verbal, and interpersonal skills
• Fast learner, able to multitask, and work well under pressure to meet deadlines
• Strong work ethic and a "can do" attitude (willing to go above and beyond the call of duty)
• Proficiency with Microsoft Office (Word, Excel)
• Energetic, a team player, and inspire clients and co-workers
• Inquisitiveness and the desire to continually learn and improve
• Proficient in English, conversational Cantonese/Mandarin a plus
• Must be authorized to work in the U.S. without sponsorship