Customer Service Representative

Shik Innovation Group; San Antonio (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid training

Professional development

Collaborative workplace

Career growth

Customer service experience

Competitive compensation

Job summary

SHIK Innovation Group in San Antonio, TX is seeking a Customer Service Representative to serve as a helpful contact for customers and assist with questions, requests, and general service needs.

The role favors personable, patient individuals with a customer-focused attitude who can maintain an organized and professional environment in a busy setting. Prior customer service or retail experience is a plus.

Qualifications

• High school diploma or equivalent.
• Strong communication and active listening skills.
• Friendly, patient, and dependable personality.
• Customer-focused approach with a professional attitude.
• Ability to remain organized in a busy environment.
• Comfortable interacting with a variety of customers.
• Previous customer service, retail, hospitality, or sales experience is a plus.

Responsibilities

• Greet and assist customers in a friendly and professional manner
• Answer questions about products, services, and current promotions
• Identify customer needs and provide appropriate information or assistance
• Address routine concerns and help resolve customer issues
• Follow up on customer requests when additional assistance is needed
• Maintain accurate information regarding customer interactions and feedback
• Support customer engagement activities and promotional initiatives
• Communicate recurring questions or customer feedback to team members
• Help maintain a welcoming and professional customer experience

Skills

High school diploma

Communication skills

Active listening

Customer-focused

Organized

Customer interaction

Retail/hospitality experience

Job description

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Position Summary

We are seeking a Customer Service Representative to serve as a helpful point of contact for customers and assist with questions, requests, and general service needs. This role is ideal for someone who is personable, patient, and comfortable working in a customer-focused environment.

Responsibilities

• Greet and assist customers in a friendly and professional manner

• Answer questions about products, services, and current promotions

• Identify customer needs and provide appropriate information or assistance

• Address routine concerns and help resolve customer issues

• Follow up on customer requests when additional assistance is needed

• Maintain accurate information regarding customer interactions and feedback

• Support customer engagement activities and promotional initiatives

• Communicate recurring questions or customer feedback to team members

• Help maintain a welcoming and professional customer experience

Qualifications

• High school diploma or equivalent

• Strong communication and active listening skills

• Friendly, patient, and dependable personality

• Customer-focused approach with a professional attitude

• Ability to remain organized in a busy environment

• Comfortable interacting with a variety of customers

• Previous customer service, retail, hospitality, or sales experience is a plus

Benefits

• Paid training

• Professional development opportunities

• Supportive and collaborative workplace

• Opportunities for career growth

• Valuable customer service experience

• Competitive compensation