Entry-Level Customer Service Rep — Paid Training & Growth

Shik Innovation Group; Los Angeles (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

SHIK Innovation Group is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This entry-level opportunity suits someone who enjoys helping people and communicating clearly.

You will address routine questions, identify needs, and contribute to promoting products and services while building positive relationships with customers.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, retail, hospitality, sales, or office experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Communicate product and service information clearly and accurately.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and engagement initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback and questions to appropriate team members.
• Assist with promotional and customer outreach activities.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service objectives.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

Problem solving

Customer focus

Active listening

Positive attitude

Learn quickly

Education

High school diploma or equivalent

Job description

SHIK Innovation Group is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This entry-level opportunity suits someone who enjoys helping people and communicating clearly.

You will address routine questions, identify needs, and contribute to promoting products and services while building positive relationships with customers.