Customer Service Representative

Alta Medical Specialties, LLC; Salt Lake City (UT); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Alta Medical Specialties, LLC is seeking a Customer Service Specialist to interact with customers, resolve inquiries, and ensure a positive experience in every interaction. You will collaborate across departments to uphold our commitment to exceptional service and continuous improvement.

Responsibilities include responding to inquiries, providing product and policy information, troubleshooting issues, and maintaining CRM records.

Qualifications

• Associate or bachelor’s degree preferred.
• 1–3 years in customer service, call center, or related field.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle difficult situations with empathy.

Responsabilités

• Respond promptly to customer inquiries via phone or email.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Maintain customer records and document all interactions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Collect and analyze customer feedback to identify opportunities for improvement.
• Support team goals and contribute to process optimization efforts.
• Stay up to date on company products, promotions, and policies.

Connaissances

Communication

Problem solving

Multitasking

Empathy

NetSuite

Hubspot Service Hub

Formation

Associate or Bachelor's degree preferred

Outils

NetSuite

Hubspot Service Hub

Description du poste

Alta Medical is looking for a detail-oriented and empathetic Customer Service Specialist to join our team. In this role, you will interact with customers, helping to resolve inquiries, troubleshoot issues, and ensure a positive experience at every interaction. You’ll collaborate across departments to uphold our commitment to exceptional service and continuous improvement.

Key Responsibilities

• Respond promptly to customer inquiries via phone or email.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Maintain customer records and document all interactions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Collect and analyze customer feedback to identify opportunities for improvement.
• Support team goals and contribute to process optimization efforts.
• Stay up to date on company products, promotions, and policies.

Education: Associate or bachelor’s degree preferred.

Experience: 1–3 years in customer service, call center, or related field.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Ability to remain calm under pressure and handle difficult situations with empathy.
• Experience with NetSuite & Hubspot Service Hub (preferred)