Customer Service Representative

Sigma Systems, Inc.; Saint Joseph (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Sigma Systems, Inc. is seeking a detail-oriented Customer Service Representative – Administrative for an onsite contract assignment in St. Joseph, MO.

The role focuses on handling customer inquiries, maintaining inventory records, and processing shipments, with strong emphasis on accuracy and timely information. The ideal candidate will have prior admin or customer-service experience, proficiency with Microsoft Office, and solid organizational abilities to manage data across multiple systems

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or administrative support.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Strong organizational and data-entry skills.
• Detail-oriented with accurate record keeping.

Responsibilities

• Provide accurate information on production schedules, inventory, and shipments.
• Maintain inventory records and resolve discrepancies.
• Respond to customer inquiries via phone, email, and other channels.
• Enter and update customer, inventory, and shipment data in company systems.
• Coordinate with internal departments to resolve customer issues.
• Prepare and maintain administrative reports and documentation.
• Identify potential inventory or shipment problems and communicate.

Skills

Customer service

Administrative support

Inventory management

Data entry

Microsoft Excel

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

14943 - Customer Service Representative – Administrative - St Joseph, MO

Location: St. Joseph, MO 64504
Schedule: Monday–Friday, 7:00 AM–3:30 PM
Job Type: Full-Time, Contract
Work Arrangement: 100% Onsite
Openings: 2

Job Description

Sigma Systems is currently seeking a detail-oriented and customer-focused Customer Service Representative – Administrative for an onsite contract opportunity in St. Joseph, MO.

The ideal candidate will have previous administrative or customer service experience, strong organizational skills, and the ability to manage customer inquiries, inventory records, and shipment information accurately and efficiently.

Responsibilities

• Provide accurate and timely information to customers regarding production schedules, material receipts, inventory, and shipments.
• Maintain accurate inventory records and assist with identifying and resolving inventory discrepancies and reporting issues.
• Respond professionally and courteously to customer inquiries via phone, email, and other communication channels.
• Enter, update, and maintain customer, inventory, and shipment information in company systems.
• Monitor and follow up on customer requests to ensure timely resolution.
• Coordinate with internal departments to obtain information and resolve customer-related issues.
• Assist with preparing, reviewing, and maintaining administrative reports and documentation.
• Identify and communicate potential problems involving inventory, shipments, or customer accounts.
• Maintain a high level of accuracy and attention to detail when processing information.
• Support daily administrative operations and contribute to a positive, team-oriented work environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, administrative support, customer accounts, or a related position.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Strong computer and data entry skills with the ability to create, edit, and maintain accurate records.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Excellent attention to detail and accuracy.
• Ability to identify problems, clarify issues, and assist with resolving discrepancies.
• Strong listening skills and a professional, customer-friendly attitude.
• Ability to follow instructions, work independently with some supervision, and collaborate effectively with team members.
• Basic understanding of business practices and administrative procedures.

Preferred Qualifications

• Previous administrative or customer service experience in a manufacturing, warehouse, distribution, or logistics environment.
• Experience working with inventory records, order processing, shipment tracking, or customer accounts.

Additional Requirements

• Must be available to work onsite Monday through Friday from 7:00 AM to 3:30 PM.
• Must successfully complete a required background check and drug screening before starting the assignment.

Sigma Systems is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.