Customer Service Representative

ARC Document Solutions; Sacramento (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) match

FSA

Job summary

ARC Document Solutions is seeking a Customer Service Representative to join the Sacramento team. The role focuses on coordinating with clients to create clear order instructions for production and printing, while maintaining strong client relationships.

The successful candidate will work with the NorCal team, have experience in large-format printing or similar, and be adept at using order-entry software. Hours are 8:00 AM - 4:30 PM.

Qualifications

• Strong customer service and communication skills.
• Experience in printing, finishing, or customer service is required.
• Ability to quickly learn new software and procedures, including MFG billing software.

Responsibilities

• Greet clients and process orders in person, by phone, email, or hard copy.
• Provide quotes and assist with billing for print projects.
• Coordinate with production to ensure timely delivery and accuracy of orders.
• Inform clients about unit prices, shipping dates, and delays as needed.
• Assist with proof review and approvals and maintain order status communication.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Tools

MFG software

Job description

ARC Document Solutions is currently searching for a Customer Service Representative to join our Sacramento Team. The successful candidate is someone who enjoys working in a print environment while building relationships with clients. The Customer Service Representativewill coordinate with clients to create clear order instructions for production associates to process and print to create the desired products

ARC Document Solutions (www.e-arc.com) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world's most renowned brands.

Work Hours: 8:00 AM - 4:30 PM

Key requirements to successfully perform the job:

• Strong customer service and communication skills. The successful candidate must be comfortable interfacing directly with customers in person, by phone, and through email, as well as communicating within the NorCal team to coordinate orders.
• Must have estimating experience focusing on large format color and finishing to understand job specifications, materials, finishing requirements, and to accurately generate quotes.
• Print industry knowledge: Familiarity with large format printing, substrates, mounting, laminating, cutting, and common finishing processes, is a must.
• Strong attention to detail and organization skills in order to manage multiple orders and quotes in a fast-paced environment while maintaining accuracy.
• Computer knowledge: Must be proficient and have the ability to learn quickly. Estimating experience is a requirement to use the company's order-entry software. We will train on our specific systems.

Duties and responsibilities include

• Greet Clients in a Friendly Manner as they Enter the Facility
• Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders
• Make suggestions regarding paper, binding, and other finishing options to meet customer needs.
• Assist with Quoting and Billing Print Projects using MFG Software
• E-mail and/or Call Clients with Questions Regarding Orders when Appropriate
• Assist Clients in Proof Review & Approval
• Generate quotes to inform Customers of Unit Prices, Shipping/Delivery Dates, Delays, etc.
• Work with the front desk CSR to track orders to ensure timely delivery and keep customer informed.
• Follow-up with Clients in Order to Keep them Informed of the Status of their Projects
• Identify and generate sales leads
• Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate
• Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules
• Work Together with Drivers and Courier Services to Schedule Deliveries
• Pack and Ship Finished Orders via FedEx, UPS, or USPS
• Maintain Office Supplies and Packaging Inventory
• Sell Add-ons and New Services/Merchandise to Clients
• Participate in Training Modules to Update Customer Service Skills, Technical Skills and Print Knowledge
• Perform other Tasks, Duties, or Functions as Assigned
• Help in Production Department if needed

Skills and Qualifications

• Communicate Effectively with Clients and Team Members.
• Ability to effectively promote the products and services of the company.
• Thorough knowledge of materials and equipment utilized in the duplicating/print process.
• Experience in a printing, finishing and/or customer service position.
• Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus.
• Ability to quickly learn new software and procedures
• A willingness to learn MFG billing software.
• Time management skills in a fast paced on demand environment.
• Able to multi-task while maintaining quality and accuracy.
• Excellent customer service skills.
• Attention to detail, an eye for color, and a positive attitude.

Compensation

$18 - $23 Hourly (Dependent on Experience and Qualifications)

Benefits

ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, Flexible Spending Account, Life Insurance, Paid Time Off and an array of Voluntary Benefits.

Reasonable Accommodation

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words "Accommodation Request" in your subject line.

We are an Equal Employment Opportunity ("EEO") Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.