Customer Service Representative III

Leviton; Bloomingdale (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer-matching

Tuition reimbursement

PTO

Paid holidays

Volunteer time off

Job summary

Leviton is seeking a Customer Service Representative III to manage customer orders, quotations, entries, and shipping specifications, ensuring top-tier service levels. You will coordinate with the territory team, support logistics for strategic accounts, and resolve complex customer issues while maintaining profitability and growth.

The role emphasizes strong communication, problem solving, and collaboration with sales and distribution teams to exceed customer expectations across a fast-paced

Qualifications

• Must understand technical concepts and provide clear answers to customer inquiries.
• Excellent customer service skills and a sense of urgency.
• Ability to communicate effectively via phone, fax, and email with customers.
• Attention to detail and ability to perform pricing and billing calculations.

Responsibilities

• Coordinate project tasks with the territory team and guide junior staff.
• Act as team lead for the territory to meet account needs.
• Support other teams and assist the strategic account logistics for customer satisfaction.
• Be the main contact for distribution and sales on assigned accounts within the territory.
• Set up and maintain stocking programs and manage project timelines.

Skills

Technical concepts

Customer service

Sense of urgency

Effective communication

Attention to detail

Multi-tasking

Teamwork

Education

Associates Degree

Bachelor's degree preferred

Tools

Excel

Word

Job description

About Leviton

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.

About The Role

Our Customer Service Representative III is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. The Customer Service Representative III will help assure that the Customer Service organization meets or exceeds the needs of the customer by providing “World Class Customer Service”.

Responsibilities

• Coordinates project tasks with territory team member(s) to serve customer and provides feedback on team member reviews.
• Serves as team leader for territory team, instructing and directing a Customer Project Specialist I or II to meet the needs of the assigned accounts within territory.
• Responsible for helping other teams as needed and supporting the Strategic Account Team logistics to help ensure maximum customer satisfaction.
• Point of contact for distribution and sales teams regarding accounts assigned within the territory. Communicates and coordinates with Regional Sales Manager to help support territory growth.
• Supports strategic account logistics and takes direction from strategic account team members.
• Performs project management responsibilities including but not limited to utilizing project tracking and configuration tools to maximize effective response to customer projects, and setting up and maintaining stocking programs.
• Recommends solutions to generate sales revenue, contact new leads and present additional solutions to current customers.
• Determines proper configuration of product to be used for a particular application with a strong understanding of our multiple configuration teams and part numbering approach.
• Applies technical and product knowledge to identify potential problems and resolves them with the use of internal resources.
• Understands all Network Solution products, Standard and Make to Order, and how they fit within a customer project.
• Facilitates the establishment of shipping dates that meet customer needs. Obtains and communicates customer delivery expectations and expedite orders that do not meet those needs.
• Manages complex and major customer accounts; solves various complex customer issues having the ability to build simple and complicated quotations and pricing agreements. Applies discounts if required within constraints and focuses on a balance between profitability and sales growth.
• Potential formal functional area or process expertise, conformity tracking, procedural accuracy maintenance, training and results reporting responsibility.

Qualifications

• Must have:
  • Grasp and understanding of technical concepts
  • Excellent customer service skills
  • Sense of urgency
  • Ability to communicate effectively using phone, fax and email with internal and external customers
  • Attention to detail and ability to handle mathematical calculations surrounding pricing and billing (i.e. discounts, interest, commissions, etc.)
  • Ability to multi-task and handle a high volume of work in a fast-paced environment
  • Proven ability to work in a team environment
• Must be proficient in:
  • Excel and Word
  • Presenting information and responding to questions from groups of managers, clients, customers, governmental sources, and the general public
  • Methodical and independent problem solving, focusing on detailed information, data and metrics

Education & Experience

• Associates Degree in a related field required, Bachelor's degree in related field preferred
• Minimum 3 years customer service experience preferably in a manufacturing environment
• At least 1 year of previous work experience with technical products required
• Telecommunications, Datacom industry, and Made-to-Order experience preferred
• Inside sales or consultative customer service experience a plus

Travel

Less than 10% travel required.

What We Offer

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

Employment Policies

Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.

Additional Information

The future looks brighter than ever. Join our team now!

Job Tags

#IND-NS, , #MON