Customer Service Representative

Once Upon A Child; Dublin (OH); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive wage with bonus

Health, dental, vision benefits

Employee discount across stores

Paid holidays

Paid time off

Job summary

Once Upon A Child in Dublin, OH is seeking a Customer Service Representative to deliver exceptional service in a fast-paced retail setting. You will greet customers, process POS transactions, inform about promotions, stock merchandise, and clearly explain buying and selling processes.

Ideal candidates are energetic, team players who enjoy engaging with people. The role offers growth opportunities, flexible schedules, a comprehensive benefits package, and the chance to advance within the company.

Qualifications

• Must be at least 16 years old.
• Honest, dependable, and self-motivated with mature judgment.
• Strong sense of urgency and ability to work efficiently.
• Effective verbal communication skills.
• Comfortable engaging with customers and working as part of a team.
• Able to meet physical demands, including frequent walking, standing, stooping, climbing ladders, pushing, and repetitive lifting up to 40 lbs.
• Ability to visually inspect items and read labels as required.

Responsibilities

• Greet and interact with customers to ensure a positive and enjoyable shopping experience.
• Perform all POS transactions accurately and efficiently.
• Inform customers about current promotions and loyalty programs.
• Tag, hang, and stock merchandise on the sales floor to maintain store standards.
• Communicate the buying and selling process clearly to customers.
• Assist with general store operations and complete additional tasks as assigned.

Job description

Join a dynamic, team-oriented environment as a Customer Service Representative , where delivering exceptional service and creating a welcoming atmosphere for customers is at the heart of what you do. This role is ideal for energetic, upbeat individuals who enjoy engaging with people and thrive in a fast-paced retail setting. As part of a company that values growth and internal promotion, you will have the opportunity to develop your skills and advance your career while making a positive impact on every customer’s experience.

Responsibilities

• Greet and interact with customers to ensure a positive and enjoyable shopping experience
• Perform all point-of-sale (POS) transactions accurately and efficiently
• Inform customers about current promotions and loyalty programs
• Tag, hang, and stock merchandise on the sales floor to maintain store standards
• Communicate the buying and selling process clearly to customers
• Assist with general store operations and complete additional tasks as assigned

Qualifications

• Must be at least 16 years old
• Honest, dependable, and self-motivated with mature judgment
• Strong sense of urgency and ability to work efficiently
• Effective verbal communication skills
• Comfortable engaging with customers and working as part of a team
• Able to meet physical demands, including frequent walking, standing, stooping, climbing ladders, pushing, and repetitive lifting up to 40 lbs
• Ability to visually inspect items and read labels as required

Benefits

• Competitive wage and bonus opportunities
• Outstanding health, dental, and vision benefits
• Generous employee discount at all company brand stores
• Paid holidays
• Paid time off (PTO)
• Company-paid short-term and long-term disability coverage
• 401(k) with company match
• Flexible schedules
• Employee referral program
• Employee anniversary program
• Full-time (30-40 hours) and part-time (20-25 hours) positions available
• Opportunities for growth and professional development—promotion from within is encouraged