Crisis & Referral Specialist (contract)

Elevance Health; Carson City (NV); Hybrid; USD 28,000 - 53,000; Part time

Benefits offered by this job

Hybrid work model

Remote-ready shifts

4 weeks virtual training

Job summary

Elevance Health is seeking a telephonic behavioral health support professional to screen, assess, and intervene for callers in crisis. You will conduct safety checks, determine immediate action plans, and document interactions in accordance with established criteria.

The role requires a HS diploma with 2 years in behavioral health or crisis exposure, and prefers a BS/BA in a human services field. Office presence may be required occasionally, with most shifts remote under a hybrid model.

Qualifications

• HS diploma or equivalent with 2 years in behavioral health or 6 months crisis experience.
• BS/BA in mental health or human services strongly preferred; some contracts require BS/BA.
• Fluent with Microsoft Outlook, Word and Teams; OneNote preferred.

Responsibilities

• Takes inbound calls, texts and chats from individuals needing support or in crisis.
• Performs safety screenings and assessments to gauge risk and determine interventions.
• Develops an action plan in collaboration with the individual based on assessment data.
• Documents interactions accurately and timely per established criteria.
• Provides linkage follow-up and coordinates with agencies to optimize resources.
• Ensures compliance with HIPAA, OSHA and other regulations.

Skills

Crisis intervention

Call center experience

Documentation

Interpersonal communication

Education

HS diploma or equivalent

BS/BA in mental health or human services

Tools

Microsoft Outlook

Microsoft Word

Microsoft Teams

OneNote

Job description

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

Primary duties may include, but are not limited to:

Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis.

Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.

Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.

Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.

Provides linkage follow-up as directed to assure individual accessed services. Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.

Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Requirements

Requires a HS diploma or the equivalent and a minimum of 2 years of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. Certain contracts require a BS/BA degree.

Must be fluent in Microsoft Outlook, Word, Teams. Some knowledge with OneNote Preferred

Experience with call center environment - a bonus

Crisis experience, ability to stay calm in difficult conversations and handle difficult personalities.

Computer skills are a must.

Attendance and dependability are expected.

Job Type

Contract to hire opportunity

Workers can be located anywhere in the state of Nevada; even outside the 50 mile Pulse Point. However, those who live within 50 miles of the Russell St office in Las Vegas and opt to work an 8am -4:30 shift, will be required to go into the office 2 days a week per our contract with the State of Nevada. All other shift's are entirely remote.

The first 4 weeks is virtual training from 8am-4:30pm M-F. No one will be required to go into the office during that time. Following the 4 weeks of training, temps will transition into the shift they were hired for.

The call center is a 24/7 call center. Shifts will cross all times of day, and all days of week. Some shifts will ask for coverage on both weekend days; others will ask for 1 weekend day coverage.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

About BCForward

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professional have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCAA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Pay Rate Range

Min Pay Rate $19.99

Max Pay Rate $38.18

Currency USD

Unit hourly

Additional Pay Rate Notes

The pay range is the range BCForward in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.

Benefits Information

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. This does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).