Customer Service Representative

Concentrix; Redford Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic, fast-paced environment.

Qualifications

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information on bookings, accounts, and services.
• Document interactions in CRM tools.
• Follow compliance and quality standards.
• Collaborate with team to resolve complex cases.

Responsibilities

• Respond to travel-related inquiries from global clients.
• Guide customers through bookings, accounts and services with clarity.
• Maintain detailed records of interactions in CRM systems.
• Escalate issues when needed and coordinate with teammates.
• Contribute to a positive, knowledge-sharing team environment.

Skills

Customer service

Communication

Problem solving

CRM tools

Tools

CRM software

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.