Customer Service Representative

Talentify; Aurora (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

HSA

Free Membership for self and one guest

Job summary

Talentify is seeking a Customer Service Representative to welcome members, answer questions, and drive a positive member experience at the club front desk.

You will greet prospective members, assist with tours and sign-ups, handle inquiries by phone or in person, and help with member check-ins and account updates.

Reporting to the Club Manager, the role emphasizes strong communication, teamwork, and basic computer skills, with benefits, insurance options, and advancement opportunities available.

Qualifications

• Minimum honesty and strong work ethic.
• Strong customer service skills.
• Basic computer proficiency required.

Responsibilities

• Greet potential members and provide excellent customer service.
• Handle front desk tasks: answer calls, provide information, take info calls and tours, assist with sign-ups and account updates.
• Facilitate member services issues and route to Club Manager/leadership as needed.
• Maintain cleanliness and organization of the club environment.

Skills

Customer service

Computer skills

Honesty & work ethic

Job description

Benefits

• Health insurance
• Vision insurance
• Dental insurance

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• - Advancement Opportunities