Customer Service Representative

NEIGHBORLY; Puyallup (WA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Life AD&D

Benefits paid by employer

Job summary

Mr. Appliance is seeking a Customer Service Representative to be a key member of the team, handling service requests and customer inquiries with professionalism.

The role requires strong written and verbal communication, at least two years of admin experience, attention to detail, and the ability to work both independently and as part of a team; compensation ranges from $36,000 to $40,000 with benefits and 401(k) options.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in professional and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Communication skills

Data entry

Team player

Job description

Future Opening: Customer Service Representative

We look forward to you joining our team of technicians.

We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently

Benefits: 401K, Medical, Dental, Vision, Life AD&D, Employee Benefits are paid 100% by Mr Appliance! Great Package!!!!

Compensation: $36,000 to $40,000

When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren’t working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn’t enough, there’s competitive compensation and flexible working hours. Give us a shout.

Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Do you have experience in the appliance repair or home services industry? *

Are you legally authorized to work in this country? *

Are you at least 18 years of age? *

Referral code from a current employee If no code provided, add their name instead.

Great company culture, great pay with commission and benefits!

Great company culture, great pay with commission and benefits

We offer a great company culture where our belief is invest in our technicians and the rest will follow! along with this award winning team culture comes great pay, commission and excellent health benefits including medical, dental, and vision. We encourage you to participate in our 401k plan as we offer matching contribution up to 3% of your wages.