Customer Service Representative

NEIGHBORLY; Nampa (ID); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working hours

Comprehensive training programs

Job summary

A renowned appliance repair franchise is seeking a Customer Service Representative located in Nampa, Idaho. The role involves managing incoming customer support calls and ensuring high levels of customer satisfaction. Candidates should have a minimum of two years of administrative experience, strong communication skills, and the ability to work independently as part of a team. The franchise offers competitive compensation and flexible work hours while upholding a culture of respect and collaboration.

Qualifications

• Must have at least two years of administrative experience.
• Strong communication skills are essential.
• Ability to manage multiple tasks with excellent attention to detail.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Perform marketing and sales functions to sell additional work.
• Complete work orders and respond to customer complaints.

Skills

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Team player who can work independently

Education

Minimum two years admin experience

Job description

Future Opening: Customer Service Representative

We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with 150 locations, we frequently have appliance repair job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently

Benefits

Benefits package vary by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren’t working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn’t enough, there’s competitive compensation and flexible working hours. Give us a shout.

Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

Acknowledgement

I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.