Customer Service Representative

Frontier Bank; Pueblo West (CO); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

401(k) Matching

Health, Dental, and Vision Insurance

Paid time off

Sick time off

Professional Development Opportunities

Job summary

Frontier Bank is seeking a Customer Service Representative for the Pueblo West branch. The role focuses on delivering friendly service, handling routine banking tasks, and supporting customers with account inquiries.

Located at 18 E Spaulding Ave, Pueblo West, CO, the position offers daytime shifts, a full-time schedule, and benefits. The bank emphasizes community focus and personalized banking solutions.

Qualifications

• High School Diploma or Equivalent preferred.
• 1 year of teller or new accounts experience preferred.
• Customer service and cash handling experience preferred.

Responsibilities

• Assist customers with account inquiries and financial services.
• Maintain compliance with banking regulations and security policies.
• Process customer transactions accurately and efficiently.
• Cashes checks and verifies endorsements; processes withdrawals and debits.
• Promote bank services in a professional manner.
• Open new consumer and business accounts.
• Provide service that exceeds customer expectations and maintain a welcoming environment.

Skills

Customer service

Cash handling

Microsoft Office

Attention to detail

Communication skills

Education

High School Diploma or Equivalent

Tools

10-key calculator

Microsoft Office Suite

Job description

Location: Pueblo West, CO – Frontier Bank (Community Bank headquartered in Lamar, CO)

Compensation: $17.00 -$19.00 per hour, depending on experience

Employment Type: Full-time

About Frontier Bank: Frontier Bank is a locally owned, community-focused financial institution dedicated to supporting the people, businesses, and agricultural producers in our region. With deep roots in southeastern Colorado and surrounding areas, we pride ourselves on building lasting relationships and delivering personalized banking solutions.

Position Overview: We are seeking an experienced and self-motivated Customer Service Representative to join our Pueblo West branch team located at 18 E Spaulding Ave, Pueblo West, CO 81007. This position requires exceptional customer service skills, dependability, professionalism and a positive work ethic in a team environment.

Key Responsibilities

Must have basic computer skills and be able to use a 10 key calculator. Provide a variety of basic banking services such as but not limited to:

• Assist customers with account inquiries and financial services.
• Maintain compliance with banking regulations and security policies.
• Accurately and efficiently process customer transactions.
• Cashes checks, properly verifying endorsements. Processes withdrawals and other debits. Redeems U.S. Savings Bonds.
• Performs other customer service activities (i.e., answers routine questions and telephone calls concerning Bank services; assists customers with questions/problems on accounts; promotes Bank services all in a professional manner.)
• Performs other related duties as assigned (i.e., completes daily reports, balances and services ATM, vault, and provides customer access to their safe deposit boxes, processes cash items daily, collects cash items as necessary, etc.)
• Open New consumer and business accounts
• Provide service exceeding customer’s expectations. Maintain Frontier Bank’s customer service standards, greeting customers and facilitating a welcoming and customer focused environment.
• Other duties as assigned.

Qualifications and Requirements Education

• High School Diploma or Equivalent Preferred Work Experience includes at least 1 year of experience:
• As a Teller or New Accounts Specialist.
• Of Customer Service and Cash Handling Experience

Computer Skills

• Proficient with Microsoft Office Suite
• Ability to successfully learn new programs as part of day-to-day operations

Additional Skills/Experience

• Attention to detail and accuracy
• Professional and courteous communication skills, both written and oral

Schedule

This is a daytime position. No evenings, weekends, or holidays. The position is full-time with 8-hour shifts during the day. The position is in office. No remote work options.

• 401(k) Matching
• Health, Dental, and Vision Insurance
• Paid and Sick Time off
• Professional Development Opportunities
• Supportive, community-focused work environment.

Frontier Bank is an Equal Opportunity Employer.