Computer Support Associate I

Aditi Consulting

Urbandale (IA)

On-site

USD 33,062 - 37,195

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan participation

10 paid days off

Commuter benefits

Life and disability insurance

Job summary

Aditi Consulting is seeking an Entry-Level Computer Associate in Urbandale, IA. This role involves operational support in a computing environment with a focus on technical troubleshooting and customer service. The position requires 1 year of experience and the ability to collaborate on various IT projects, offering competitive pay based on skills and experience.

Qualifications

1 year experience in IT support or related field.
Focus on hardware/software troubleshooting and customer service.
Ability to work effectively in a team environment.

Responsibilities

Perform standard processes in IT operations (e.g., imaging computers, resolving ServiceNow tickets).
Document and update asset information, ensuring all records are accurate.
Maintain communication with external contacts and internal teams for service management.

Skills

Customer Satisfaction

Team Collaboration

Communication

Technical Troubleshooting

Job description

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This range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $27.00/hr

Payrate: $24.00- $27.00/hr.

Summary:
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: -management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.

Responsibilities:

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Years of Experience Required: 1 year

Top Must Haves:

Focus on break fix for hardware/software and ensuring customer satisfaction
Working and collaborating in a team environment to solve problems and work on projects
Good communication and ability/desire to learn

Pay Transparency: The typical base pay for this role across the U.S. is: $ 24.00- $ 27.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacy policy).

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.

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