Customer Service Representative

WIN Waste Innovations; Portsmouth (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Industry benefits

Medical plans

PTO

Floating holidays

401k match

Tuition reimbursement

College loan reimbursement

Scholarships for dependents

Parental leave

Inclusive culture

Engagement events

ERGs

Job summary

WIN Waste Innovations is seeking a Customer Care Agent to handle a high volume of incoming calls and assist customers by navigating multiple systems to answer questions and resolve issues. The role requires clear communication, professionalism, and the ability to stay calm in a fast-paced environment while delivering friendly, accurate service that puts customers first.

As a People First organization, WIN Waste Innovations emphasizes dependable service, teamwork and continuous improvement across

Qualifications

• Ability to quickly assess information and make decisions.
• Ability to multi-task and quickly navigate multiple systems.
• Excellent verbal, written and keyboarding skills.
• Punctual, dependable, and reliable.

Responsibilities

• Handle a high volume of incoming calls from customers and navigate multiple systems to answer questions and resolve issues.
• Maintain a friendly, professional demeanor and ensure clear communication with customers.

Skills

Information assessment

Multitasking

Verbal and written communication

Keyboarding skills

Microsoft Office (Outlook, Word)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

WIN Waste Innovations is looking for a Customer Care Agent. They will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. We are a People First organization, with a mission of putting our customers at the center of everything we do. Customer Care Agents must have the ability to communicate effectively and professionally, in a conversational manner. Being able to remain calm, cool, and collected in a fast-paced, ever-changing environment is a must.

Requirements

• Ability to quickly assess information and make decisions
• Ability to effectively multi-task and quickly navigate multiple systems
• Excellent verbal, written and keyboarding skills
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Customer service experience is a plus
• Punctual, dependable, and reliable
• Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.

What You'll Enjoy

• Industry leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating Holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture
• Employee engagement events
• Employee resource groups

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream. At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.