Customer Service Representative

RB Global Inc.; Portland (OR); On-site; USD 32,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Service Representative in Portland, Oregon. The role involves interacting with customers, processing payments, and ensuring excellent service. Ideal candidates have strong communication skills, a team-oriented attitude, and a commitment to safety. This position offers the opportunity to thrive in a dynamic environment while providing exceptional customer support.

Qualifications

• Previous work experience with customers in-person.
• Experience using computers and learning new technology.
• Excellent keyboarding skills for data entry.

Responsibilities

• Organizing keys and documents according to coding systems.
• Processing payments from successful bidders.
• Communicating with various departments regarding customer needs.

Skills

Customer service

Keyboarding

Teamwork

Adaptability

Job description

Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.