Operations Manager, PG&A

CFMOTO USA; Plymouth (MN); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Medical, dental & Vision insurance

401K Match

Vacation & Sick Time

Life Insurance

Employee Purchase Discounts

Job summary

CFMOTO USA is seeking an experienced Operations Leader to join the Parts, Garments & Accessories team. The role drives the development and execution of the PG&A product roadmap, collaborating with cross-functional groups to define strategies and guide the lifecycle from concept to launch.

You will own service parts, RMA/warranty operations, and GTM planning, lead a high-performing team, and ensure data quality and KPI performance.

Qualifications

• Bachelor’s degree in relevant field.
• 2-5 years’ previous experience in similar role within the Powersports, Automotive or retail-based industry.
• 3+ years of proven people leadership experience, with demonstrated success building high-performing teams, developing talent, and driving results.
• Proven track record of successfully bringing customer products to market.
• Hands‑on mechanical aptitude and knowledge of manufacturing / assembly processes.
• Excellent knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook.
• Negotiation and dispute resolution skills.
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, dealers/customers and suppliers at all levels in a cross‑culture environment.
• 7+ years’ previous experience in similar role.

Responsibilities

• Drive development and execution of PG&A product roadmap.
• Own PG&A Product Support team performance and metrics.
• Coordinate go-to-market strategies for PG&A items with product management.
• Own service parts function and warranty operations.
• Lead cross-functional teams across sales, finance, operations, product management, and marketing.
• Maintain quality of SKU data for reporting efficiency.
• Oversee PG&A RMA/Warranty reporting and quarterly reviews.

Skills

Leadership

Cross-functional collaboration

Strategic thinking

Education

Bachelor’s degree in relevant field

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Job description

CFMOTO is seeking an experienced and dynamic Operations Leader to join our Parts, Garments & Accessories (PG&A) team. The sales operation leader will play a pivotal role in driving the development and execution of our Powersport accessories product roadmap, focusing on delivering cutting-edge solutions for existing and new product lines. This individual will collaborate closely with cross-functional teams to define product strategies, prioritize features, and guide the product development lifecycle from concept to launch.

Operational Execution

• Ensures day-to-day operations run efficiently
• Improves productivity, quality, and service levels
• Owns PG&A Product Support team meeting customer demand and department performance metrics
• Resolves escalated support calls from product support team
• Reviews marketplace avenues and continuous improvement for increased dealer and customer satisfaction including ecommerce
• Coordinates and signatory with product management on go to market strategies for PG&A items
• Owns service parts function and strategy to meet customer expectations
• Owns/Manages PG&A dealer show execution with cross functional support
• Responsible for quality of SKU data management for reporting efficiency
• Ownership of PG&A RMA / Warranty department function and efficiency. Reporting out in QBR

Business Performance Management

• Monitors business KPIs monthly review of forecast vs actual by category
• Tracks PG&A revenue, profitability, costs, and productivity
• Ownership of QBR PG&A Sales section of monthly business reviews
• Develops and manages corrective action plans when targets are missed
• Supports benchmarking competitive landscape analysis
• Supports VOC for product category sales. VOC led by Product Management.

Strategic Planning

• Supports Annual Operating Plan and LRPP
• Translates strategy into executable initiatives
• Coordinates cross functional business priorities
• Manages strategic projects and business initiatives including reporting out on status and working with leadership to create a project team.
• Signatory for product line reviews in PG&A
• Organizes structure to focus and execute strategic priorities set in LRPP

Organization and Cross-Functional Leadership

• Coordinates activities across sales, finance, operations, product management, and marketing.
• Establishes organizational RACI and structure to meet business strategic initiatives
• Designs organization roles and align sales operation function (org design, role clarity, coverage model, operating cadence, and performance expectations).

Qualifications

Education & Experience Required

• Bachelor’s degree in relevant field
• 2-5 years’ previous experience in similar role within the Powersports, Automotive or retail-based industry
• 3+ years of proven people leadership experience, with demonstrated success building high-performing teams, developing talent, and driving results
• Proven track record of successfully bringing customer products to market
• Hands‑on mechanical aptitude and knowledge of manufacturing / assembly processes
• Must be able to collaborate with multiple teams
• Excellent knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
• Negotiation and dispute resolution skills
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, dealers/customers and suppliers at all levels in a cross‑culture…

Education & Experience Preferred

• 7+ years’ previous experience in similar role

Additional information

• All applicants must be eligible to work in the US
• Flexible work schedule is Monday – Friday, 8 am – 8 pm; ability to work required hours; connect with international team members
• Working conditions are normal for an office environment
• Required sitting and computer-related activities for extended periods of time
• Ability to lift and/or move up to 50 lbs.
• Equipment operation requires specialized training and testing within CFMOTO standards
• Travel up to 25%; international travel required.

The wage range for this role takes into account the wide range of job-related factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, certifications, education, location and other business and organizational needs. A reasonable estimate of the current salary range is $100,000 -$135,000 annually. Our competitive salaries are just one component to CFMOTO’s total compensation package. Additional benefits include: medical, dental & Vision insurance, 401K Match, Vacation & Sick Time, Life Insurance and Employee Purchase Discounts and opportunities.