Customer Service Representative

Ibex Limited; Pittsburgh (Allegheny County); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Work from home

Paid training

401k, health, dental, and vision

PTO and referral bonuses

Employee discounts

Free cell phone for all employees

Job summary

Ibex offers a paid training program and a remote customer care role focused on inbound calls about billing, payments, credits, and service orders for a utility company. You’ll work from home, follow structured call flows, and aim to deliver high customer satisfaction while learning new skills and tools. The role emphasizes strong communication and the ability to multitask across systems.

Qualifications

• At least 6 months of customer service experience.
• Ability to work in a fast-paced environment.
• Ability to multitask across multiple systems.
• Strong verbal and written communication skills.
• Must have HS diploma or equivalent.
• 18+ years of age with private workspace.
• Wired ethernet internet with 50 Mbps down / 10 Mbps up.

Responsibilities

• Provide friendly and professional customer service over the phone.
• Answer questions about billing, credit, starting, stopping, moving utilities.
• Explain self-service options and help customers use them.
• Route calls to the appropriate support team when needed.
• Resolve billing questions and discrepancies.
• Schedule and reschedule service technician appointments.
• Follow established call flows and program guidelines.
• Deliver a positive customer experience and meet satisfaction goals.
• Resolve and close support tickets promptly and accurately.

Skills

Customer service

Communication

Multitasking

Phone support

Verbal/written communication

Education

High School diploma

Job description

Overview

Jumpstart Your Career with Ibex!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

This role will provide top-notch service to a Utility Company. This is an inbound customer care program designed to take calls regarding Billing, Payments, Credits, and Stop/Start service orders.

Responsibilities

Key Responsibilities:

• Provide friendly and professional customer service over the phone.
• Answer questions about billing, credit, starting, stopping, moving utility services.
• Explain self-service options and help customers use them.
• Route calls to the appropriate support team when needed.
• Resolve billing questions and discrepancies.
• Schedule and reschedule service technician appointments.
• Follow established call flows and program guidelines.
• Deliver a positive customer experience and meet customer satisfaction goals.
• Resolve and close support tickets promptly and accurately.

Qualifications

What You Will Bring:

• Strong commitment to providing excellent customer service.
• Ability to work in a fast paced environment while maintaining a positive attitude.
• Ability to multitask across multiple systems while assisting customers.
• Ability to learn new programs, research issues and clearly explain solutions.
• Strong verbal and written communication skills.
• At least 6 months of customer service experience

Eligible States

This role is currently limited to candidates residing in:

Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Must have:

• 18+ years of age with a High School diploma or equivalent
• Private, distraction free workspace (not a shared/common area of the home)
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours

Why Join ibex?

• Supportive leadership and collaborative teams
• Coaching, recognition programs, and real career growth opportunities
• Positive, performance driven culture
• Work from home
• Paid training
• 401k, Health, dental, and vision benefits
• PTO, referral bonuses and employee discounts
• Free cell phone for all employees!