Customer Service Representative

Floral Image Pty Ltd.; Phoenix (AZ); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Fully remote role

Company vehicle

Tech gear provided

Training and development

Hands-on floral product experience

Job summary

Floral Image North America is seeking a motivated Customer Service Representative to join our field-friendly team. You’ll be the face of the company in your territory, supporting existing customers, driving new business, and showcasing our creative floral products.

This role requires a high school diploma, strong communication and presentation skills, and the ability to travel 100% within an assigned territory. A vehicle and tech gear are provided, and training is ongoing to help you succeed.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Valid driver’s license with a clean driving record.
• Willingness to travel within an assigned territory.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Build and maintain long-term, trusted relationships.
• Conduct regular check-ins to assess satisfaction and resolve concerns.
• Provide personalized product recommendations to enhance customer experience.
• Deliver engaging product presentations and demonstrations.
• Research market trends, competitors, and customer preferences.
• Attend company training, trade shows, and industry events.

Skills

Customer service experience

Communication skills

Negotiation skills

Time management

Education

High School Diploma or GED

Job description

Position Overview

Now Hiring: Customer Service Representative

Floral Image North America (FINA) Full-Time | Salary $50,000 | Company Vehicle Provided

Location: Phoenix, AZ- Field Based role with 100% territory travel

Bring Creativity, Connection, and Sales Together

Floral Image North America (FINA) is seeking a motivated Customer Service Representative (CSSR) to join our growing team. This role is perfect for someone who enjoys building relationships, working independently in the field, and representing creative, eye-catching products that make a lasting impression.

As a CSSR, you’ll be the face of FINA within your assigned territory—supporting existing customers, driving new business, refreshing floral arrangements, and expanding our customer base.

What You’ll Do

Customer Relationship Management

• Serve as the primary point of contact for assigned customers
• Build and maintain long-term, trusted relationships
• Conduct regular check-ins to assess satisfaction and resolve concerns
• Provide personalized product recommendations to enhance customer experience
• Deliver engaging product presentations and demonstrations
• Research market trends, competitors, and customer preferences
• Attend company training, trade shows, and industry events

What We’re Looking For

• High School Diploma or GED required
• Previous customer service experience preferred
• Valid driver’s license with a clean driving record
• Comfortable traveling within an assigned territory
• Self-starter with a positive, professional attitude
• Strong communication, presentation, and negotiation skills
• Excellent time management and organizational abilities

Work Environment & Perks

• Fully remote role with 100% territory travel
• Company-provided branded vehicle, computer, and cell phone
• Professional offsite office settings as needed (business attire required)
• Comprehensive training and ongoing support
• Hands‑on experience with creative, high-quality floral products

Why Floral Image North America?

At FINA, we combine creativity with customer care and sales excellence. We invest in our people with training, tools, and support to help you succeed while offering a dynamic, independent role that makes a visible impact every day.

Pay Range

USD $50,000.00 - USD $50,000.00 /Yr.