Customer Service Representative

Hayward Holdings, Inc.; Phoenix (AZ); On-site; USD 48,000 - 68,000; Full time

Job summary

Hayward Holdings Inc. is seeking a proactive Customer Care Specialist to serve Direct Buy customers via email, phone, fax, and EDI, ensuring accurate orders and timely responses in a fast-paced, seasonal environment.

You will review orders for accuracy, resolve issues, and communicate changes clearly, maintaining strong relationships with internal teams. You will collaborate with Sales and Marketing, implement promotions, process credits, and keep pricing databases up to date, leveraging

Qualifications

• 3+ years of experience in a B2B customer-facing role.
• Experience with Salesforce and order management tools.
• BS/BA Degree in a related discipline or equivalent experience.
• Ability to thrive in a fast-paced, seasonal environment.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the trusted point of contact for Direct Buy customers via email, telephone, fax, and EDI.
• Review and verify orders for accuracy.
• Process orders, sample requests, vouchers, and credits.
• Communicate order changes and product availability to customers.
• Collaborate with Sales, Marketing, and other departments to ensure seamless customer care.
• Implement sales programs and promotions.
• Maintain accurate customer and Matrix pricing databases.

Skills

Customer service

Communication

Problem solving

Adaptability

Inclusivity awareness

Education

BS/BA Degree

Tools

Salesforce

Order management tools

Job description

Hayward Holdings Inc. (NYSE “HAYW”) is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

Responsibilities

Engage with Customers:Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI.

• Review and verify orders for accuracy.
• Efficiently process orders, sample requests, vouchers, and credits.
• Communicate clearly with customers about order changes, exceptions, and product availability. Collaborate Across Teams:Work closely with Sales, Marketing, and other departments to deliver seamless customer care.
• Implement Sales programs and promotions.
• Process credits or replacement products as needed.
• Keep customer and Matrix pricing databases accurate and up-to-date.

Qualifications

What We’re Looking For:

• Ability to adapt and thrive in a fast-paced, seasonal environment.
• Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity.
• Strong problem-solving abilities and a proactive approach to conflict resolution.
• A deep commitment to delivering outstanding customer service to both internal and external stakeholders. Experience & Education:
• 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.
• Familiarity with Salesforce and order management tools.
• Experience in finding balanced solutions that meet both company and customer needs.
• BS/BA Degree in a related discipline or equivalent experience. #LI-LS1