Customer Service Representative

Ninja Transfers; Philadelphia (Philadelphia County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Life insurance

PTO

Employee discounts

On-site market

Casual dress

Company events

Job summary

Ninja Transfers is a fast-growing leader in custom DTF transfers and apparel decoration solutions. We are hiring a Customer Service Representative who enjoys helping customers and works well in a collaborative environment.

As part of our Sales team, you will assist customers by phone, email, and live chat, guide them through ordering tools, and craft tailored quotes. This on-site role requires strong communication and problem-solving skills.

Qualifications

• Experience in customer service or call center roles.
• Strong written and verbal communication.
• Ability to multitask across chat, phone and email.
• Tech-savvy with website and ordering tools.
• Comfortable in a sales-oriented environment.

Responsibilities

• Assist customers by phone, email, and live chat throughout the ordering process.
• Help customers navigate our website and online ordering tools.
• Assist with creating, modifying, and submitting custom designs and artwork.
• Ensure orders are entered and processed accurately.
• Create competitive, customized quotes based on customer needs.
• Identify opportunities to help customers find the right products and solutions for their business.
• Serve as a point of contact between customers and our Production, Art, Shipping, and other internal teams.
• Complete time-sensitive customer and sales follow-ups.
• Troubleshoot order, artwork, shipping, and production questions.
• Proactively communicate with customers to help keep orders on track.
• Build strong relationships that encourage customers to continue doing business with Ninja Transfers.

Skills

Customer service

Communication

Sales experience

Typing 60 WPM

Multitasking

Team collaboration

Problem solving

Tools

Salesforce

Job description

Ninja Transfers is a fast-growing leader in custom DTF transfers and apparel decoration solutions. We help businesses, brands, creators, and entrepreneurs bring their ideas to life with high-quality products, industry-leading turnaround times, and customer service that actually gets things done.

We're growing our team and looking for a Customer Service Representative who is energetic, resourceful, tech-savvy, and genuinely enjoys helping customers.

The Role

As a Customer Service Representative, you'll be part of our Sales team and one of the primary points of contact for our customers. You'll assist customers by phone, email, and chat, helping them navigate our website, place orders, work through artwork or order questions, and find the right solutions for their needs.

This isn't a role where you'll spend your day reading from a script. Our customers have different businesses, products, deadlines, and challenges. We're looking for someone who can listen, think quickly, solve problems, and confidently guide customers toward the best solution.

What You'll Do

• Assist customers by phone, email, and live chat throughout the ordering process
• Help customers navigate our website and online ordering tools
• Assist with creating, modifying, and submitting custom designs and artwork
• Ensure orders are entered and processed accurately
• Create competitive, customized quotes based on customer needs
• Identify opportunities to help customers find the right products and solutions for their business
• Serve as a point of contact between customers and our Production, Art, Shipping, and other internal teams
• Complete time-sensitive customer and sales follow-ups
• Troubleshoot order, artwork, shipping, and production questions
• Proactively communicate with customers to help keep orders on track
• Build strong relationships that encourage customers to continue doing business with Ninja Transfers

What We're Looking For

The right person is driven, detail-oriented, comfortable with technology, and great with people. You should enjoy solving problems and be able to stay organized when you're juggling multiple conversations and priorities at once.

To thrive here, you'll need to be a quick learner, a confident communicator, and an empathetic customer service professional who isn't afraid of the sales side of the job.

Requirements

• Strong customer service and communication skills
• Sales experience is a plus
• Ability to type 60+ WPM
• Salesforce or other CRM experience is a plus
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and the ability to think outside the box
• Comfortable communicating with customers by phone, email, and chat
• Ability to work collaboratively as part of a team
• Previous experience in custom apparel, printing, e-commerce, or manufacturing is preferred but not required

What We Offer

• Health, dental, and vision insurance
• 401(k) with company match
• Company-paid life insurance
• Paid time off
• Employee discounts on apparel and custom products
• On-site food market
• Casual dress environment
• Regular company-wide events, including food truck Fridays, happy hours, holiday parties, and more

This is an on-site position. We're a fast-moving, highly collaborative company, and this team works directly alongside the people responsible for sales, artwork, production, and fulfillment. Candidates must be comfortable working on-site as part of our team.