Customer Experience Specialist

UberPrints, Inc.; Athens (GA); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Health insurance

401k matching

PTO

Job summary

UberPrints, Inc. in Athens, GA is seeking Customer Experience teammates for both part-time and full-time roles at our Athens, GA headquarters. Starting pay is $13 per hour, with increases to $16 per hour based on performance and tenure.

No prior t-shirt knowledge is required; curiosity and willingness to learn are valued. You will assist customers via phone, live chat, and email, guiding them through design tools and the ordering process while coordinating with production teams to ensure smooth

Qualifications

• Excellent verbal and written communication abilities.
• Strong attention to detail and accuracy.
• Customer service mindset with problem-solving skills.
• Ability to multitask and work autonomously.

Responsibilities

• Fully understand and effectively communicate product details to customers.
• Guide customers through the process with targeted advice.
• Resolve potential issues by applying knowledge of customer needs and systems.
• Screen incoming orders for issues and initiate solutions.
• Use phone, chat, and email to field inquiries.
• Coordinate with fulfillment teams to convey order details.
• Empathize with customers to foster long-term relationships.

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Multitasking

Autonomy

Job description

At UberPrints, our Customer Experience team is at the center of building valuable relationships with the people who trust us to print their t-shirts and apparel. We use a variety of communication channels to help guide our customers through our designing and ordering process, answer questions and give advice, and resolve the barriers to delivering the best orders possible. We're committed to providing genuine, first-class service to back up the custom products we create for our customers.

Our team fosters a casual yet enthusiastic environment where dress codes don't exist but passion for custom t-shirts is abundant. We drop the sales talk and corporate jargon for natural conversation and an attitude that's authentic to our roots.

You'll work side-by-side with our Art Production, Digital Print Production, Screen Print Production, Procurement, and other teams to usher along our pipeline of orders.

A day in the life includes:

• Recommending which t-shirt is best for an event that's happening in less than two weeks that's the color and fit the customer is looking for.
• Fielding a question through our live-chat interface about how to navigate our design tools giving directions to get the customer where they need to go.
• Coordinating with our print production teams to convey the new details we just received via email before the order ships out.
• Advocating for our customer's concerns and creating a solution when we miss the mark while communicating feedback to the rest of our teams to make sure we improve.
• And more

Part-time and Full-time availability. Preference to those with weekend availability.

Hours of operation:

*No prior knowledge of t-shirts or t-shirt printing is necessary, just curiosity and the drive to learn.

*The position is located at our Athens, GA headquarters off MLK.

Responsibilities:

• Fully understand and effectively communicate the details of our products and services to customers in a helpful manner.
• Guide customers through our process giving targeted advice to help lead customers to the best possible experience.
• Use effective problem-solving skills to preempt and resolve potential issues by combining knowledge of the customer's needs with our own systems.
• Screen incoming orders for possible issues and initiate contact to help find a solution.
• Use phone, chat, and email channels to field customer inquiries and concerns.
• Coordinate with our other order fulfillment teams to convey order details and resolve issues.
• Empathize with the customer experience understanding how the connections we make can foster long-term, valuable relationships.

Requirements

Requirements

• Great verbal and written communication skills
• A strong attention to detail
• A passion for helping others
• Great problem-solving skills
• The ability to multi-task
• Motivation to work well with a high level of autonomy
• PTO for full-time employees
• Health insurance and matching 401k
• Coffee, tea, snacks, awesome t-shirts, and annual celebrations
• Starting Rate $13 per hour. Increases up to $16 per hour based on performance and tenure.About Us
• UberPrints is a leading online provider of customized apparel. Founded in 2005, we're a growing company with our eyes on the future. Based out of Athens, GA, we run all of our order fulfillment operations behind downtown. We've recently opened a satellite office in Atlanta to house our business development, IT, and creative teams.