Customer Service Representative

Peoria Production Solutions Inc.; Peoria (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO

403B - retirement plan

Long Term Disability

Hospital Indemnity

Legal

Accident Insurance

Critical Illness

Employer paid Life Insurance

Employer paid Short Term Disability

Bonus Opportunities

Job summary

Peoria Production Solutions Inc. is seeking a Customer Service Representative to manage existing customers and onboard new ones. You will set up new customers in SAGE, respond to production and customer change requests, and coordinate shipments.

The role emphasizes clear communication, teamwork, and accurate data entry, with onsite work and a 40-hour week in a collaborative office environment.

Qualifications

• High school diploma or GED is required.
• Onsite attendance is required; no remote work option.
• Willingness to work 40 hours per week.
• Experience with onboarding customers and setting up shipments is a plus.

Responsibilities

• Reports to Customer Service Manager to fulfill customer requests.
• On-boarding new customers after quotes are accepted.
• Assist in setting up incoming and outgoing customer shipments.
• Assist Business Development Manager as needed.
• Act as liaison between Operations and new customers.
• Complete customer information and surveys.
• Provide a high standard of communication.

Skills

Clear communication

Team player

Attention to detail

Ability to work independently

Research and data gathering

Education

High School diploma or GED

Tools

SAGE

CRM software

Microsoft Word

Excel

PowerPoint

Outlook

Teams

Job description

Company Mission:

To be the premier employer for individuals with disabilities.

Title:

Customer Service Representative

Brief Description:

Manage current customers and the onboarding of new customers. Set up new Customers in SAGE. Respond to requested changes from the production team and customers.

Essential Duties And Responsibilities

• Reports to Customer Service Manager to fulfill customer requests.
• On-Boarding New Customers after quotes are accepted.
• Assist in setting up incoming and outgoing customer shipments.
• Assist Business Development Manager as needed.
• Acting liaison between Operations and New Customers.
• Complete Customer required info and surveys.
• Provide a high standard of communication.

Secondary Duties And Responsibilities

• Complete Sage and CRM training online.
• Assist in preparing for and attending local business events.
• Participate in events and trade shows as required.
• Tracking of customer accounts in CRM.

Work Conditions

• Must be willing to work 40 hours per week.
• All work is done primarily in an office environment.

Knowledge, Skills, And Abilities

• Skill to use a personal computer and various software packages including Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Skill to communicate clearly and effectively, orally and in writing.
• Skill to research and compile data found on the Internet.
• Ability to maintain a professional, courteous, and helpful manner in dealing with others.
• Ability to work in a team-oriented environment.
• Ability to follow oral and written instructions.
• Ability to establish priorities, work independently, organize and proceed with objectives with minimal supervision.
• Ability to pay attention to detail.
• Ability to establish and maintain an effective working relationship with other employees.

Education/Experience

• Engage in everyday business tasks.
• High School diploma or GED

Please note that this role requires onsite attendance and does not offer a remote work option.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• PTO
• 403B - retirement plan
• Long Term Disability
• Hospital Indemnity
• Legal
• Accident Insurance
• Critical Illness
• Employer paid Life Insurance
• Employer paid Short Term Disability
• Bonus Opportunities