Customer Service Representative

Peoria Production Shop Inc.; Peoria (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO

403B - retirement plan

Long Term Disability

Hospital Indemnity

Legal

Accident Insurance

Critical Illness

Employer paid Life Insurance

Employer paid Short Term Disability

Bonus Opportunities

Job summary

Peoria Production Shop Inc. is seeking a Customer Service Representative to manage current customers and onboard new ones. You will set up new customers in SAGE and respond to changes requested by the production team and customers.

The role reports to the Customer Service Manager and involves coordinating shipments, assisting the Business Development Manager, and serving as a liaison between Operations and new customers while maintaining clear, professional communication.

Qualifications

• High School diploma or GED required.
• On-site attendance required; remote work not offered.
• 40 hours per week; office environment.

Responsibilities

• Reports to Customer Service Manager to fulfill customer requests.
• On-Boarding New Customers after quotes are accepted.
• Assist in setting up incoming and outgoing customer shipments.
• Assist Business Development Manager as needed.
• Acting liaison between Operations and New Customers.
• Complete Customer required info and surveys.
• Provide a high standard of communication.

Skills

PC skills

Communication

Data research

Teamwork

Instruction following

Attention to detail

Education

High School diploma or GED

Tools

SAGE

CRM

Microsoft Word

Excel

PowerPoint

Outlook

Teams

Job description

Company Mission: To be the premier employer for individuals with disabilities.

Title: Customer Service Representative

Brief Description: Manage current customers and the onboarding of new customers. Set up new Customers in SAGE. Respond to requested changes from the production team and customers.

Essential Duties and Responsibilities

• Reports to Customer Service Manager to fulfill customer requests.
• On-Boarding New Customers after quotes are accepted.
• Assist in setting up incoming and outgoing customer shipments.
• Assist Business Development Manager as needed.
• Acting liaison between Operations and New Customers.
• Complete Customer required info and surveys.
• Provide a high standard of communication.

Secondary Duties and Responsibilities

• Complete Sage and CRM training online.
• Assist in preparing for and attending local business events.
• Participate in events and trade shows as required.
• Tracking of customer accounts in CRM.

Work Conditions

• Must be willing to work 40 hours per week.
• All work is done primarily in an office environment.

Knowledge, Skills, and Abilities

• Skill to use a personal computer and various software packages including Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Skill to communicate clearly and effectively, orally and in writing.
• Skill to research and compile data found on the Internet.
• Ability to maintain a professional, courteous, and helpful manner in dealing with others.
• Ability to work in a team-oriented environment.
• Ability to follow oral and written instructions.
• Ability to establish priorities, work independently, organize and proceed with objectives with minimal supervision.
• Ability to pay attention to detail.
• Ability to establish and maintain an effective working relationship with other employees.

Education/Experience

• Engage in everyday business tasks.
• High School diploma or GED

Please note that this role requires onsite attendance and does not offer a remote work option.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• PTO
• 403B - retirement plan
• Long Term Disability
• Hospital Indemnity
• Legal
• Accident Insurance
• Critical Illness
• Employer paid Life Insurance
• Employer paid Short Term Disability
• Bonus Opportunities